Office Administration Apprentice with ISA (Business Development & Support)

What’s the JOB?

Office Administration Apprentice

WHO is it with?

ISA (Business Development & Support)


High Street, Sandyford, Stoke-on-Trent, ST6 5PD.

WHAT does it pay?

£6.40 per hour (37.5 hours)

WHAT are the HOURS?

Monday to Friday 9am to 5pm.


WHAT Qualification will I GAIN?               Business Admin Level 3

How LONG will it TAKE me?                       18 months

WHAT will I LEARN about?

·         Personal Development

·         Role Fundamentals

·         The Organisation & Policies

·         Stakeholders

·         Legislation & Regulation

·         Business Fundamentals and Processes


HOW does the Apprenticeship work?

·         WORK Full Time, PAID Full Time

·         1-2-1 Monthly Sessions (via Teams) with your dedicated Tutor – NO college!

·         6 hours a week Apprenticeship Study Time, to focus on:

o   Assignments, training & development activities

o   Hours are agreed with your manager, either split across the week, or on a set day

·         Regular PROGRESS Reviews with your Tutor & Manager – you will ALWAYS know how you are doing

·         Final Assessment(s) inc. multiple choice tests, projects & presentations –  with full support from CT Skills!

So, WHO are ISA (Business Development & Support)?

ISA has a small team of business compliance specialists who offer businesses in all industries support with Quality assurance, Environmental, Health and Safety, and a full range of Business Compliance Services including GDPR, CE Marking (EN-1090), HACCP, Constructionline, FORS, CHAS, PPAP, VCA and many more.


For more information, visit https://www.isasupport.co.uk/

WHAT’S in it for ME?

You will be joining a positive workplace that will support, challenge, and help you grow. We hope to offer a clear pathway to success & achievement of your desired goals. We have a small, professional yet warm working environment. All staff are experienced & helpful which contributes to an open inclusive, cultural workplace that we are excited for you to be a part of!


Plus, you’ll get:

·         Paid Annual Holiday Allowance

·         Paid Bank Holidays


DAY to DAY, you will….

·         General filing.

·         Creating Training Packs.

·         Sending Company Introductions via E-Mail.

·         Maintaining Asset Register.

·         Maintaining ISG Register (Information Support Guides).

·         Creating ISG’s from Notes and distributing.

·         Maintaining IAQ Register.

·         Producing IAQ’s from notes (Information Support Guides).

·         Distribution of AM’s (Aid Memoires) to Customers.

·         Distribution of Monthly Legislation Support Guidance to Customer Contacts.

·         Maintaining Training Register.

·         Producing & Distributing Training Certificates.

·         Creating Customer ‘IMS’ Folders.

·         Maintaining Holiday Planner.


WHAT Skills do I NEED?

Apprenticeships are very demanding; you’re working towards a qualification whilst working full time! You’ll need to be committed and motivated as there is lots of self-guided work involved. PLUS, you need GOOD …..


·         Communication

·         Analytical

·         IT

·         Logical

·         Attention to detail           

·         Team working   

·         Organisation

·         Creativity

·         Customer care  

·         Initiative              

·         Non judgemental             

·         Presentation

·         Patience              

·         Administrative

·         Numeracy





·         GCSE or equivalent English and Maths grade 4/C or above

·         UK Residency (MUST have lived in the UK for 3 years+)

What AFTER the Apprenticeship?

You could progress into ­­­­­­­­­­­­­­­­­Team Leader (with an increase in salary!) or consider other options, just take a look;  https://www.ctskills.co.uk/apprenticeship-courses/business-administration/


INTERESTED? Before you apply, ASK yourself?

·         Are you happy with the role, company, and qualification?

·         Can you commit to the timeframe?

·         Do you meet the eligibility criteria? (GCSE Maths & English 4 or above & UK Residency)

·         Can you start immediately, or do you have other commitments such as education or work?

·         Is your CV up to date and relevant? If not, use this: https://www.ctskills.co.uk/wp-content/uploads/2023/10/Candidate-CV-Advice-Template-1.docx

What NEXT?

·         If successful, you’ll receive a phone call from our Recruitment Team

·         NEXT, you’ll be asked to write a supporting statement (this will be added to your CV)

·         You’ll complete an English and Maths assessment

Job Benefits

Paid Annual Holiday Allowance
Paid Bank Holidays
Work Level
Level 3
Employment Type
Full Time
£6.40 per hour
ISA (Business Development & Support)
Apprenticeship Course
Business Admin Level 3
18 months
CT Skills
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