Recruit And Develop Customer Service Talent
Customer service apprenticeships offer a practical way to recruit new talent or develop existing staff, building the skills needed to deliver consistent, high-quality customer experiences.
A More Effective Way To Strengthen Your Customer Experience
Customer service apprenticeships provide a structured way to recruit new talent or develop existing staff, improving how your organisation engages with customers across every touchpoint.
Our programmes develop professionals with communication, problem-solving, and customer interaction skills, enabling them to contribute from day one and represent your business effectively.
- Recruit individuals suited to your business
- Upskill existing employees in customer-facing roles
- Improve service consistency and customer satisfaction
Apprentices work towards recognised qualifications such as the Customer Service Practitioner (Level 2) and Customer Service Specialist (Level 3), building capability that supports both performance and progression.
Support Available To Help You Recruit And Train
Recent government updates mean there will be more support available to help employers recruit and train apprentices, particularly when hiring younger individuals or building entry-level roles.
- Training costs fully funded for eligible apprentices aged 16–24
- Additional financial incentives for hiring young apprentices
- National Insurance savings for apprentices under 25
This support makes it easier to bring new talent into your business while developing the skills you need for long-term growth.
Why Employers Recruit And Upskill Through Customer Service Apprenticeships
Customer service apprenticeships support both your organisation and your employees, helping you deliver better customer experiences while developing confident, capable individuals.
Employers
- Reduce recruitment costs
Recruit new talent or develop existing employees in a cost-effective way - Improve customer experience
Develop staff who deliver consistent, high-quality service - Improve retention and progression
Support long-term development and reduce staff turnover - Strengthen business operations
Develop employees who support day-to-day efficiency across your organisation - Build a future-ready workforce
Create structured pathways for growth across your team
Learners
- Earn while they learn
Gain real workplace experience while earning a wage - Funded training with no learner debt
Removes financial barriers and improves access to further education - Support progression and retention
Clear development routes help employees grow and stay - Upskill for new responsibilities
Develop skills and confidence to take on broader roles - Achieve recognised qualifications
Build knowledge that supports long-term careers - Receive dedicated support
Trainer assessors and mentors help learners stay on track
How We Support Your Recruitment And Team Development
We support you through the full process, whether you’re recruiting new talent or developing existing employees through structured training and ongoing support.
1. We recruit or support your existing team
We source candidates or work with your current employees
2. You select the right approach
Choose the right individual or development pathway
3. We train and support
We deliver structured training and ongoing support
Award-Winning Apprenticeship Success
Apprenticeships can help you develop new skills, build confidence and progress in your career. Kirsty's journey from Administrator to award-winning Team Leader demonstrates how workplace learning can support professional growth while making a real impact in the workplace.
Whether you're starting your career or looking to advance in your current role, apprenticeships provide a practical route to gaining recognised qualifications and valuable experience.
Customer Service Apprenticeships That Deliver Real Progress
Our customer service apprenticeships are designed to support both your organisation and your employees, whether you’re recruiting new talent or developing existing staff.
Each programme combines practical workplace experience with structured training, including workshops focused on communication, conflict resolution, and service improvement. This helps learners build confidence, handle real customer interactions, and contribute effectively in their role.
I’ve had a really positive experience with CT Skills and have always felt supported throughout my apprenticeship.
CT Skills is an outstanding organisation that truly delivers results. I not only achieved my qualification, but my tutor also shared invaluable knowledge and motivation that will benefit me for years to come.
Completing my apprenticeship with CT Skills has been such a positive and rewarding experience. The team offered time, dedication, and continuous support, helping me progress and successfully complete my qualification.
Current Vacancies
See more jobsSales Executive Apprentice
Wakefield, West Yorkshire, England
£8 per hour + commission
Office Based
Sales Executive Apprentice @ SAS Sameday Limited
Location: Stonebridge Court, Wakefield Road, Wakefield, WF4 5HQ
PLEASE NOTE: This position is for immediate start.
WHO are SAS Sameday Limited?
SAS Sameday Limited is a fast-growing, nationwide same-day courier company based in Horbury, Wakefield. They are looking for a motivated person to join their team as a Sales Executive / Account Manager Apprentice. This is a fantastic opportunity to earn while you learn, gain a recognised qualification and build a long-term career within sales, account management and logistics.
WHAT will I get from working with SAS Sameday Limited?
- EARN: £8 per hour + commission, 5 hours per week
- EXPERIENCE- your hours: Monday to Friday 9am to 5pm, flexible lunch break
- QUALIFICATION: Customer Service Specialist Level 3 takes approximately 17 months.
- BENEFITS: Commission & earning opportunities, career progression, and supportive & ambitious team environment.
WHAT will my DAY look like?
This is an exciting opportunity to kick start your career in sales whilst completing an industry recognised qualification! You will be involved in telesales & ‘solutions sales’ where clients will say what they need, where it needs moving to and how quickly. Your job is to calculate the time, cost, and create the solution Your daily tasks will include:
- Speaking with potential customers and generating new business.
- Building strong relationships with new and existing clients.
- Helping to manage and grow your own customer accounts.
- Preparing quotes, following up enquiries and updating company systems.
- Working towards individual and team sales targets.
- Learning how the same-day courier and logistics industry operates.
- Minimum of 6 hours per week spent on apprenticeship work and training.
What happens AFTER the Apprenticeship?
Upon successful completion, there will be an opportunity to progress into a permanent Sales Executive / Account Manager position.
HOW does the Apprenticeship work?
Working towards your Customer Service Specialist Level 3 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including the organisation & role fundamentals, customer management and the customer experience. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.
WHAT skills/qualifications do I NEED?
- Minimum GRADE 4/C in GCSE (or equivalent) Maths & English.
- UK Residency – must have lived in the UK for at least 3 years.
- Confident, professional & strong communication skills.
- Friendly, outgoing and comfortable speaking with businesses.
- Motivated, reliable and eager to learn.
- Organised, hardworking & resilient.
- Interested in building a career in sales and account management.
What happens next?
If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.
If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:
Employer Website: https://www.sas-sameday.co.uk/
About the Qualification: https://www.ctskills.co.uk/apprenticeship-courses/customer-service/
about 2 hours ago
Apply Now