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What’s the JOB? |
Customer Service & Sales Apprentice |
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WHO is it with? |
Arc (Nottm) Ltd. |
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WHERE? |
Nottingham, NG1 3BY |
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WHAT does it pay? |
£6.40 per hour + commission |
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WHAT are the HOURS? |
Monday to Thursday 9am to 5pm. Friday 9am to 3pm. |
WHAT Qualification will I GAIN? Business Admin Level 3
How LONG will it TAKE me? 18 months
WHAT will I LEARN about?
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· Personal Development |
· Role Fundamentals |
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· The Organisation & Policies |
· Stakeholders |
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· Legislation & Regulation |
· Business Fundamentals and Processes |
HOW does the Apprenticeship work?
· 1-2-1 meeting once a month with your Tutor (2-3 hours) via Teams (you’ll learn part of 1 module)
· You will not attend college for one day a week!
· 6 hours of your working week will be spent on apprenticeship work, this includes:
o (assignments, independent study, training & development activities)
· These hours will be agreed with your manager, either split across the throughout the week, or on a set day
· After 6 months, you’ll start preparing for your End Point Assessment (EPA) doing mocks of:
o multiple choice tests, presentations of your work and Q&A’s
· With CT Skills, you’ll get lots of 1-2-1 support from application until the completion of your apprenticeship!
So, WHO are Arc Mobiles?
Created 15 years ago, Arc Mobiles’ vision was simple; to create a better way for businesses to get the mobile phones and communication services they need.
Arc Mobiles now find the best deals and support, the best price, working with all major mobile networks in the industry, giving access to exclusive deals from O2, EE, Vodafone, and Three. Services include VoIP, mobile broadband, virtual landlines, and lease-line services.
For more information, visit https://www.arcmobiles.co.uk/
WHAT’S in it for ME?
This is a long-term opportunity to join Arc’s fun and lively office work environment! This could be your break into a career in sales along with earning commission above your basic pay. Plus there’s free parking and company pension!
DAY to DAY, you will….
· Making outbound factfinding calls to existing database of business customers.
· Responsible for keeping CRM system up to date.
· Taking inbound calls from existing customer and new enquiries.
· Taking customer service queries.
· Support and administrating.
WHAT Skills do I NEED?
Apprenticeships are very demanding; you’re working towards a qualification whilst working full time! You’ll need to be committed and motivated as there is lots of self-guided work involved. PLUS, you need GOOD …..
· Communication
· Attention to detail
· Team working
· Customer care
· Presentation
· Confident & outgoing
· Resilience
ANYTHING ELSE?
· GCSE or equivalent English and Maths grade 4/C or above
· UK Residency (MUST have lived in the UK for 3 years+)
What AFTER the Apprenticeship?
You could progress into Office Supervisor/Team Leader (with an increase in salary!) or consider other options, just take a look; https://www.ctskills.co.uk/apprenticeship-courses/business-administration/
INTERESTED? Before you apply, ASK yourself?
· Are you happy with the role, company, and qualification?
· Can you commit to the timeframe?
· Do you meet the eligibility criteria? (GCSE Maths & English 4 or above & UK Residency)
· Can you start immediately, or do you have other commitments such as education or work?
· Is your CV up to date and relevant? If not, use this: https://www.ctskills.co.uk/wp-content/uploads/2023/10/Candidate-CV-Advice-Template-1.docx
What NEXT?
· If successful, you’ll receive a phone call from our Recruitment Team
· NEXT, you’ll be asked to write a supporting statement (this will be added to your CV)
· You’ll complete an English and Maths assessment
