Customer Service Apprentice

Customer Service Apprentice @ Flogas Britain Ltd

Location: Watermead Business Park, Syston, LE7 1PF

WHO are Flogas Britain?

Flogas Britain is one of the largest suppliers of Liquified Petroleum Gas. They serve over 300,000 homes and businesses across the UK, including sectors like manufacturing, leisure, agriculture, healthcare, construction, and hospitality.

They support, train and develop their staff, offering opportunities for personal and professional growth.  Their aim is to have fun, work hard and be part of the Flogas family

WHAT will I get from working with Flogas Britain?

• EARN: £18,000 per year, 37.5 hours per week
• EXPERIENCE- your hours: Monday to Friday between 8am and 5pm (shifts on rotation) and 1 Saturday in 4 paid at overtime.
• Work from home Wed-Fri subject to training sign off.
• QUALIFICATION: Customer Service Practitioner Level 2 takes approximately 16 months.
• BENEFITS: Monthly bonus for achieving targets, team nights out, fun incentives, life assurance, health plans, extensive discounts and more!

WHAT will my DAY look like?

You will be joining a friendly team and make a difference every day by ensuring customers are able to access the energy they need in their homes or places of work. No call or communication is the same and you will work with your customers to offer support and advice; and be empowered to made decisions and solve problems. Your daily tasks will include:

• Talking to customers about their energy needs
• Speaking to other departments to help resolve customers queries
• Attending 1-2-1’s and buzz sessions with your manager
• Talking to your colleagues to get support when needed
• Minimum of 6 hours per week spent on apprenticeship work and training.

HOW does the Apprenticeship work?

Working towards your Customer Service Practitioner Level 2 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including knowing your customers, understanding the organisation, meeting regulations & legislation, systems & resources, and the customer experience. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
• UK Residency – must have lived in the UK for at least 3 years
• Communication, team working & customer care.
• Attention to detail, organisation & initiative.
• Problem solving, admin & number skills.
• Non-judgemental & patience.

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:

Employer Website: https://www.flogas.co.uk/

About the Qualification: https://www.ctskills.co.uk/apprenticeship-courses/customer-service/