Customer Service Apprentice

Customer Service Apprentice @ Church Pharmacy

Location: 7 Prince William Road, Loughborough, LE11 5GU

PLEASE NOTE: This position is for immediate start. If you are looking to start an apprenticeship in September, please apply closer to the time via the CT Skills website where all current & live vacancies are listed.

WHO are Church Pharmacy?

Founded by a Medical Doctor with 30 years’ experience managing a full-time aesthetics clinic and chain of 30 pharmacies, Church Pharmacy Ltd. is now 1 of the leading suppliers of pharmaceutical products to UK medical professionals (pharmacy prescription and wholesale) along with providing NHS services to residential care and nursing homes, and patient led healthcare services for NHS and private customers. With headquarters in Loughborough and a branch in Central London, Church Pharmacy offers a supportive and friendly team that will help you throughout your apprenticeship journey.

WHAT will I get from working with Church Pharmacy?

• EARN: £7.55 per hour, 40 hours per week
• EXPERIENCE- your hours: Monday to Friday shifts between 8.30am and 6.30pm.
• QUALIFICATION: Customer Service Practitioner Level 2 takes approximately 16 months.
• BENEFITS: Free fruit & hot drinks, quarterly team building events, rewards hub & monthly cash benefit towards your Health & Wellbeing.

WHAT will my DAY look like?

You will be involved in managing customer accounts, queries, and complaints across various channels, while maintaining accuracy and professionalism in a fast-paced environment. A positive attitude, attention to detail, and commitment to personal development are key to success in this role. Your daily tasks will include:

• Responding to customer queries, orders, and complaints via phone, email, Live Chat, and WhatsApp with professionalism and attention to detail.
• Prioritising and completing daily tasks and targets accurately and on time, raising any issues with the senior team as needed.
• Adapting quickly to changing priorities or tasks based on daily business needs, as directed by senior colleagues.
• Using strong organisational skills to manage a fluctuating workload in a fast-paced environment.
• Collaborating with colleagues across teams, contributing ideas to improve systems and processes.
• Evaluating your own work to maintain quality and accuracy, especially when working under pressure.
• Handling confidential information responsibly and communicate clearly and confidently in all formats.
• Maintaining strong IT proficiency, including Microsoft Office, and be open to learning new systems.
• Supporting wider team goals and maintaining flexibility, especially during busy periods.
• Minimum of 6 hours per week spent on apprenticeship work and training.

HOW does the Apprenticeship work?

Working towards your Customer Service Practitioner Level 2 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including knowing your customers, understanding the organisation, meeting regulations & legislation, systems & resources, and the customer experience. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
• UK Residency – must have lived in the UK for at least 3 years
• Communication, team working & customer care.
• Analytical, logical, attention to detail & organisation.
• Initiative, problem solving, non-judgemental & patience.
• IT, admin & number skills.
• Creativity & presentation.

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:

Employer Website: www.churchpharmacy.co.uk  

About the Qualification: https://www.ctskills.co.uk/apprenticeship-courses/customer-service/