Business Administrator Apprentice

Business Administrator Apprentice @ Century Fire & Security

Location: Century House, Hermitage Industrial Estate, Coalville, LE67 3FT

PLEASE NOTE: This position is for immediate start.

WHO are Century Fire & Security?

Century Fire & Security Ltd is an established, friendly, committed, family ran business that values their team and clients. Century specialise in the Service, Maintenance and installation of Fire, intruder alarms, CCTV, Access Control, Automatic gates and barriers solutions.

Long Established since 2001 they pride themselves on their positive team culture, customer care and value for their extensive discipline range.

WHAT will I get from working with Century Fire & Security?

• EARN: £7.55 per hour, 38.5 hours per week
• EXPERIENCE- your hours: Monday to Friday 8.30am to 5pm.
• QUALIFICATION: Business Admin Level 3 takes approximately 18 months.
• BENEFITS: Team building activities, collaborative & supportive environment, company pension, free onsite parking & 5 bonus days performance related holiday.

WHAT will my DAY look like?

Century are seeking a motivated and organised Administrator Apprentice to support their Senior Service Co-ordinator in delivering exceptional service to their clients. As an Administrator Apprentice, you will play a key role in ensuring smooth operations, fostering strong client relationships, and assisting with a variety of tasks to support the Service, Operations, and Sales teams. Your daily tasks will include:

• Providing general administrative support to the Service Coordinator, Operations Manager, and other team members.
• Maintaining a proactive approach to office management, including responding to emails, calls, and inquiries.
• Assisting with the preparation of reports, client communications, and any other ad-hoc administrative duties as needed.
• Communicating with clients to address their needs and provide updates on service requests.
• Supporting Operation Manager and Technical Manager when required.
• Contacting customers about alarm monitoring requests when required.
• Effectively communicating with the sales team, operations team, service department and finance department.
• Proactive day to day correspondence with clients, engineers and suppliers
• Keeping the CRM system and engineers’ schedules up to date.
• Minimum of 6 hours per week spent on apprenticeship work and training.

HOW does the Apprenticeship work?

Working towards your Business Admin Level 3 Qualification, you’ll attend monthly 1-2-1 (2-3 hour) lessons (online via Teams – NO classroom OR college!) with your CT Skills Tutor and learn about the modules. You’ll spend 6 hours a week on ‘off the job training’ – blended learning time, typically made up of;

3 hours led by your Employer, including:

• Induction, Team meetings, Process/Systems training, Job shadowing etc.

3 hours completed by You (supported by CT Skills Tutor) including:

• Self-led study (using additional resources and materials provided by CT Skills)
• Assignments, Projects, Revision

You’ll compete all your ‘off the job training’ in your working hours (you’ll be given at least 3 hours a week to do this) and record it all to build an evidence log of all the support you get whilst on programme.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
• UK Residency – must have lived in the UK for at least 3 years
• Communication, team working & customer care.
• Confidence, flexibility & self-motivation.
• Attention to detail & initiative.
• IT & organisational skills.

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:

Employer Website: https://www.centuryfireandsecurity.co.uk/

About the Qualification: https://www.ctskills.co.uk/apprenticeship-courses/business-administration/