Administration Apprentice

Administration Apprentice @ Cotswold Lifts

Location: 5 Thorpe Close, Banbury, OX16 4SW

PLEASE NOTE: This position is for immediate start.

WHO are Cotswold Lifts?

Cotswold Lifts are an independent provider of the supply, installation and maintenance of lifts (passenger, goods and access) to both clients across education, medical, commercial, industrial and government sectors, as well as private residences (bed and bath hoists, stair lifts etc.)

Established over 30 years ago, Cotswold Lifts has grown to provide services UK wide, whilst remaining committed to supporting its community, whether that be through services or staff. Its commitment continues with the opportunity to join the business as an Apprentice, to gain valuable commercial experience, contribute to a successful business and gain an industry recognised qualification.

WHAT will I get from working with Cotswold Lifts?

• EARN: £7.55 per hour, 37.5 hours per week
• EXPERIENCE- your hours: Monday to Thursday 9am to 5pm, finish at 4pm on Fridays.
• QUALIFICATION: Business Admin Level 3 takes approximately 18 months.

WHAT will my DAY look like?

Joining an established and supportive team (currently 20, but as the business continues to grow this likely to be closer to 25 by the time you start!) you’ll ensure the smooth operation of daily tasks and provide essential administration and customer service support. Every day is different in terms of actual tasks, but one thing is for sure – you’ll be busy! So, you must be able to manage multiple tasks efficiently, to work independently and be creative in terms of ideas and solutions. Your daily tasks will include:

• Answering incoming calls, passing to relevant person / taking messages
• Responding to admin emails
• Raising call outs and passing to the relevant manager
• Booking in domestic / mobility services with tenants
• Allocating visits on our system software
• Ordering domestic parts (to include parts for a future move to lift parts)
• Compiling monthly compliance and KPI spreadsheets
• Logging test sheets
• Updating clients’ portals, sharing jobs sheets and reports daily
• Issuing service sheets and reports directly to specific clients
• Minimum of 6 hours per week spent on apprenticeship work and training (3 hours allocated on a Friday)

HOW does the Apprenticeship work?

Working towards your Business Admin Level 3 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about the modules. You will be given a minimum of 3 hours per week (Fridays) to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
• UK Residency – must have lived in the UK for at least 3 years
• Attention to detail
• Good computer skills, including Microsoft Office Suite (Word, Excel)
• Excellent communication skills – verbal (phone, in person) written (email, data entry)
• Good organisation skills with the ability to prioritise tasks effectively
• Accurate typing skills for efficient data entry

Future Opportunity:

Supporting the whole team means you will gain experience in a range of areas, including Customer Quotes, Accounts & Invoicing, Sales & Operations, and so there is potential for your role to become focused in one of these and develop further.

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:

Employer Website: https://cotswoldlifts.co.uk/

About the Qualification: https://www.ctskills.co.uk/apprenticeship-courses/business-administration/