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Customer Service

CT Skills' customer service apprenticeships provide individuals with essential knowledge, skills, and behaviors for exceptional customer experiences. From handling orders and payments to providing guidance and support, problem-solving, and measuring satisfaction, we cover it all. Discover the benefits, our training partnerships, and current vacancies here. If customer service isn't your preference, explore other options on our apprenticeship standards page.
- Earn While You Learn
- Upskilling
- Future Job Opportunities

Benefits for Apprentices

Skills Development
Skills Development
Our customer service apprenticeships help you develop your skills with customers and the public while learning how a successful business works. You’ll learn to confidently communicate with customers that come to the business for sales, advice and quality information.
Hands On
Hands On
Apprenticeships are specifically tailored to make sure you develop the skills the employers need. This means that you will not only have better salary, but you can gather excellent progression opportunities, whether you are looking to study further or step up the ranks within the workplace.
Learn
Learn
Doing an apprenticeship is a great way of maintaining talent. You will learn how to have better safety performance, greater overall productivity, and fewer mistakes. You will learn from your employer and how their business is conducted first hand.
Wider Information Skills Hub
Wider Information Skills Hub
The Wider Information Skills Hub (WISH) will be an integral part of the apprenticeship journey, providing apprentices with knowledge across various topics such as mental health and wellbeing, safeguarding, Fundamental British Values, and Prevent, to support both their personal and professional development.

Benefits for Employers

Loyalty
Loyalty
Increase staff loyalty by recruiting a customer service apprentice. Hiring an apprentice will encourage them to consider their job as a long-term career and stay with your company for longer so you will gain a skilled and knowledgeable new employee that knows your business’s needs and wants.
New Talent
New Talent
Source and develop the best individuals for the job, tailoring their training to suit your business needs and goals. Nurturing their professional development will increase loyalty to your business too.
Increase Productivity
Increase Productivity
Hiring an apprentice is a great way to develop your business with energy, enthusiasm and motivation. This will also influence your other employees and encourage them to increase productivity levels.

Who We Work With

We work with many different companies who hire apprentices through us which is why we always have new vacancies popping up. Here are just a few of them:

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Customer Service

Customer Service Practitioner Apprenticeship

Qualification: Level 2        🕒 16 Months        Standard Reference: ST0072
Entry Requirements:  Initial Assessment Minimum – Maths Level 2, English Level 2, Knowledge Skills and Behaviours Initial Assessment
Exams to Complete Course: All KSB for Customer Service Practitioner Standards, Level 2 Functional Skills English, Level 2 Functional Skills Maths, Pass All Elements of EPA / Apprenticeship Assessment

Overview

Customer Service Specialist Apprenticeship

Qualification: Level 3        🕒 17 Months        Standard Reference: ST0071
Entry Requirements:  Initial Assessment Minimum – Maths Level 1, English Level 1, Knowledge Skills and Behaviours Initial Assessment
Exams to Complete Course: All KSB for Customer Service Specialist Standards, Level 2 Functional Skills English, Level 2 Functional Skills Maths, Pass All Elements of EPA / Apprenticeship Assessment

Overview

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Here at CT Skills, we hope you have found the apprenticeship you are looking for, and we would like to wish you good luck with your application! If you are still unsure about the perfect path for you or need some extra advice, why not contact our friendly team, who are on hand to help? Alternatively, our free online courses are available to enhance your knowledge further, or follow us on Facebook, Twitter, and Instagram to keep updated!