Customer Service Apprentice

Customer Service Apprentice @ Cabel UK Limited, Oakham – Leicestershire

Location: CMF Technology Park, Maresfield Road, Oakham, LE15 7FW

WHO are Cabel?

Cabel work in the Industrial Sector specialising in the repair and maintenance of alternators and rotating electrical equipment. They have a small, close-knit supportive and friendly team that will help you throughout your apprenticeship journey. You will be provided with the opportunity to progress your career in a supportive, people focused environment. Working across industry sectors you will be given the autonomy and support to deploy and develop your technical and commercial role. Every job within the business is different, providing an ideal opportunity for a natural problem solver to flourish and progress.

WHAT will I get from working with Cabel?

• EARN: £7.55 per hour, 40 hours per week
• EXPERIENCE- your hours: Monday to Friday 8.30am to 5pm (30 min lunch break)
• QUALIFICATION: Customer Service Practitioner Level 2 takes approximately 16 months.
• BENEFITS: Career progression, on-site kitchen and modern facilities

WHAT will my DAY look like?

You will be part of the Sales/After Sales team and supporting with a range of duties. Your daily tasks will include:

• Developing and sustaining long lasting customer relationships through excellent communication skills, to deliver high-levels of customer satisfaction
• Preparing quotations and technical propositions for LV/HV alternators and other rotating electrical equipment.
• Managing existing accounts while developing relationships and profitability
• Developing new business by highlighting new/emerging markets, customers, products and opportunities.
• Constructing, monitoring and maintaining orders in line with sales and customer requirements in accordance with the goals and objectives established by the business
• Managing and overseeing customer complaints bringing them to a conclusion and secure repeat business.
• Consistently providing exceptional customer service to ensure Cabel deliver on commitments to retain clients and engage positively with all customers to ensure they become referrers of future customers and clients.
• Minimum of 6 hours per week spent on apprenticeship work and training.

HOW does the Apprenticeship work?

Working towards your Customer Service Practitioner Level 2 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including knowing your customers, understanding the organisation, meeting regulations & legislation, systems & resources, and the customer experience. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English.
• UK Residency – must have lived in the UK for at least 3 years.
• Level of MS Office knowledge, such as, Excel is required.
• Experience in Customer Service (hospitality, retail for example).
• Detail-oriented, ensuring accuracy in handling information and resolving issues.
• Strong problem-solving skills and the ability to take ownership of customer queries, ensuring effective and timely resolutions.
• A customer-centric mindset, always striving to deliver exceptional service and exceed customer expectations.
• Capable of being a good team player.
• Have the ability to work under your own initiative.

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:

Employer Website: https://cabeluk.com/

About the Qualification: https://www.ctskills.co.uk/apprenticeship-courses/customer-service/