Customer Service Advisor

We have an exciting opportunity for a Customer Service Advisor to join us in expanding our hugely popular free online short courses.  We are looking for people who have excellent customer service and telephone skills and can engage with learners to encourage course completion and progression.  This is a full-time permanent role, with a hybrid working arrangement, with a minimum of 1 or 2 days a week at our Head office based in Beeston, Nottingham.  A DBS clearance is also required.

The Role

You will be the first point of contact for inbound enquiries and will be required to offer exceptional customer service over the phone.  You will also be expected to call potential customers who have expressed an interest in our programmes and support them through to enrolment as well as existing learners to encourage progress and timely completion of their course.  You will be continuously striving to build, maintain, and improve relationships, being an ambassador for CT Skills and our offering.

The Individual

We are looking for an organised person that thrives in a target driven environment and has a passion to support people on their learning journey.  Excellent communication skills together with experience in working in a customer focused environment is needed.  Good knowledge of Microsoft Office packages.

The Company

CT Skills is an ambitious business, delivering training solutions and workforce consultancy to learners and employers.  We are graded Good by OFSTED across all areas of the business and hold Quality 9001 accreditation and Matrix and.  Our ‘PRAISE’ values drive all delivery services both to our employers and learners, and to our own employees, always embedding professionalism within a culture of continuous improvement.

CT Skills currently has a turnover of £5m with plans for significant growth. We currently have hundreds of apprentices and online learners. The next phase of our exciting growth strategy is already under implementation.

In return we offer excellent terms and conditions including:

• 36 days holiday (inc. bank holidays)
• Contributory pension scheme
• Free debt advice/counselling/guidance through our Employee Assistance Programme
• Life assurance
• L&G Health support APP
• Free eye test and discounted glasses
• Flexible remote working
• Values Awards
• Volunteering and wellbeing days
• All working equipment provided

CT Skills is committed to encouraging equality and diversity within our workforce and eliminating unlawful discrimination.

CT Skills is committed to safeguarding and committed to promoting the welfare of our learners and expects all our staff and volunteers to share this commitment.

Should your application be successful; and as your role may include engagement with Under 18’s; an enhanced disclosure will be requested from the Disclosure and Barring Service (DBS) and any contractual offer will be subject to rigorous vetting procedures.

CT Skills processes your personal data in line with our Data Protection Policy which is aligned to the General Data Protection Regulations (2018).  Please refer to our Job Applicant Privacy Statement for further details.

We will endeavour to provide feedback to all applicants. However, due to the volume of CVs that we receive at present we may not be able to provide individual feedback to all applicants. Please assume that if you do not hear from us within five working days that your application has been unsuccessful. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.