Customer Services Administrator Apprentice

Customer Services Administrator Apprentice @ Board 24

Location: 170 Longridge Road, Ribbleton, Preston, PR2 5BP

PLEASE NOTE: This position is for immediate start. If you are looking to start an apprenticeship in September, please apply closer to the time via the CT Skills website where all current & live vacancies are listed.

WHO are Board24?

Board24 is the largest independent sheet feeder in the UK and manufactures corrugated board at three sites – Coalville, Preston and Eurocentral.

You will be joining a team of 6 with plenty of opportunities for progression once you have completed your apprenticeship. Board24 have previously supported apprentices who have continued learning and developing in their careers!

WHAT will I get from working with Board24?

• EARN: £10 per hour, 37.5 hours per week
• EXPERIENCE- your hours: Monday to Friday 9am to 5pm.
• QUALIFICATION: Customer Service Specialist Level 3 takes approximately 17 months.
• BENEFITS: Excellent development opportunities, company pension, death in service benefit, enhanced maternity/paternity/adoption provision, employee referral scheme, wellness programmes & free parking.

WHAT will my DAY look like?

You will be receiving and inputting orders and taking responsibility for daily office tasks, while being supported by the Customer Service Team Leader. This will involve collaborating with the wider business to ensure that queries and issues are dealt with as efficiently as possible to promote our commitment to excellent customer service. Your daily tasks will include:

• Daily office duties (including filing & collation of reports).
• Accurate order input & conversations with customers.
• Effective customer liaison.
• Efficient processing of customer issues & query resolution by liaising with other departments.
• Optimising customer on time in full (OTIF) expectancy.
• Effective planning of finished goods to maximize load fill.
• Supporting the Dispatch team with booking deliveries.
• Report to and work closely with the Customer Services Manager/Team Leader & Operations Managers.
• Build effective working relationships with customer base.
• Interaction with the production & despatch teams.
• Work collaboratively with the wider sales team.
• Good IT Skills including Microsoft Word and Excel.
• Minimum of 6 hours per week spent on apprenticeship work and training.

HOW does the Apprenticeship work?

Working towards your Customer Service Specialist Level 3 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including the organisation & role fundamentals, customer management and the customer experience. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
• UK Residency – must have lived in the UK for at least 3 years
• Communication
• Customer care
• Attention to detail
• Administrative

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:

Employer Website: https://www.board24.co.uk/

About the Qualification: https://www.ctskills.co.uk/apprenticeship-courses/customer-service/