Customer Service and Operations Apprentice @ Camfaud Concrete Pumps

Location: High Road, Thornwood Common, Epping, CM16 6LU

PLEASE NOTE: This position is for immediate start. If you are looking to start an apprenticeship in the summer, please apply closer to the time via the CT Skills website where all current & live vacancies are listed.

WHO are Camfaud Concrete Pumps?

Camfaud Concrete Pumps Ltd is the UK’s leading concrete pump hire company with over 300 staff across nationwide depots. As part of their ongoing investment in talent and customer service excellence, they’re looking for an enthusiastic Customer Service and Operations Apprentice to join their growing team.

This is a great opportunity for someone early in their career or looking to retrain, combining full-time employment with structured training and nationally recognised qualifications.

WHAT will I get from working with Camfaud Concrete Pumps?

• EARN: £18,000 per year
• EXPERIENCE- your hours: Monday to Friday 8am to 5pm with 1 hour lunch break.
• QUALIFICATION: Customer Service Practitioner Level 2 takes approximately 16 months.
• BENEFITS: Competitive salary, pension scheme, private healthcare scheme & life insurance.

WHAT will my DAY look like?

As a Customer Service and Operations Apprentice, you’ll be supported by experienced colleagues while you develop strong customer service and sales skills in a business-to-business (B2B) environment. You’ll learn how to manage client relationships, generate new leads, and contribute to business growth—all while working toward your Customer Service Practitioner Level 2 qualification. Your daily tasks will include:

• Support customer enquiries via telephone, email, and online platforms in a professional, helpful manner.
• Assist in generating new business leads through cold calls, LinkedIn, and other outreach methods.
• Build relationships with existing and lapsed customers, understanding their needs and promoting appropriate services.
• Maintain accurate records using our CRM system and support the wider team with administration.
• Research target organisations and identify decision-makers to support business development.
• Use social media (e.g., LinkedIn) to stay updated on industry trends and identify sales opportunities.
• Attend internal meetings and participate in training sessions.
• Minimum of 6 hours per week spent on apprenticeship work and training.

HOW does the Apprenticeship work?

Working towards your Customer Service Practitioner Level 2 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including knowing your customers, understanding the organisation, meeting regulations & legislation, systems & resources, and the customer experience. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
• UK Residency – must have lived in the UK for at least 3 years
• A motivated, enthusiastic individual eager to learn and grow
• Confident communication skills—both verbal and written
• Good time management and organisation
• Comfortable working as part of a team and on own initiative
• An interest in sales, customer service, or the construction sector
• Basic IT knowledge (email, Microsoft Office, LinkedIn)

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:

Employer Website: https://www.camfaud.co.uk/

About the Qualification: https://www.ctskills.co.uk/apprenticeship-courses/customer-service/