Property Assistant Apprentice @ Centrick

Location: The Exchange, 19 Newhall Street, Birmingham, B3 3PJ

PLEASE NOTE: This position is for immediate start.

WHO are Centrick?

Centrick are a specialist housing management firm across both residential and commercial property sectors. They offer a range of services including Building & Estate Management, Portfolio Asset Management, Build to Rent Management, PRS Portfolio Management and Valuation and Professional Services.

Centrick currently has more than 200 members of staff, manage over 3.5 billion in client assets and 26,500 properties across the UK.

WHAT will I get from working with Centrick?

• EARN: £13,741 per year, 35 hours per week
• EXPERIENCE- your hours: Monday to Friday 9am to 5pm.
• QUALIFICATION: Housing & Property Management Level 3 takes approximately 18 months.
• BENEFITS: Perkbox employee benefits platform, Employee Assistance Programme, company pension scheme, workplace nursery benefit, long service awards & 1 paid CSR day per year.

WHAT will my DAY look like?

Centrick are looking for a well-presented professional who is confident with an enthusiastic approach to work to join their Property Coordinator team.

Within this team, your role will mainly be focused on block management services for apartment blocks and freehold estates Nationwide. You will take responsibility for your own portfolio of developments, building strong rapport with residents and clients – this will include face to face, telephone and email communications. Your daily tasks will include:

• Providing exceptional customer service either face to face, over the phone or via email
• Updating internal databases & systems with a commitment to attention to detail & managing customer requests that are received via Dwellant
• Building internal & external relationships & communicating on a variety of levels
• Responding to incoming calls & emails quickly, and ensuring regular feedback of outstanding issues is provided
• Ensuring the managed properties are well maintained & any repairs or issues are dealt with promptly and efficiently
• Managing the shared inboxes on a day-to-day basis.
• Managing returned post
• Assist with the general running of the department
• Minimum of 6 hours per week spent on apprenticeship work and training.

HOW does the Apprenticeship Work?

Working towards your Housing & Property Management Level 3 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including decision making & collaborative working, housing legislation, tenancy types, and more!  You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
• UK Residency – must have lived in the UK for at least 3 years
• Confident communication, team working & customer care.
• Attention to detail, initiative, eager to learn & punctual.
• IT & admin skills.
• Organisation, prioritisation & adaptability.

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:

Employer Website: https://centrick.co.uk/

About the Qualification: https://www.ctskills.co.uk/apprenticeships/housing