Junior Housing Manager Apprentice

Junior Housing Manager Apprentice @ MTDH Management

Location: 102 Station Road East, Oxted, RH8 0QA

PLEASE NOTE: This position is for immediate start and requires you to have a full UK driving license.

WHO are MTDH Management?

MTDH Management are proud to work exclusively on behalf of MTD Housing Ltd, supporting their mission to provide safe, comfortable, and truly supportive homes. Their focus is simple: to look after residents with care, clarity, and a personal touch. By being closely connected to one dedicated landlord, they offer a more consistent, responsive, and community-minded service- ensuring every home is well cared for and every resident feels valued.

WHAT will I get from working with MTDH Management?

• EARN: £10.00 to £12.21ph dependant on experience – 37.5 hours 1 hr unpaid lunch
• EXPERIENCE- your hours: Monday to Friday 9am to 5.30pm - Hybrid (3 days in office, 1 day on site & 1 day work from home)
• QUALIFICATION: Housing & Property Management Level 3 takes approximately 18 months.
• BENEFITS: Supportive team & career progression. 10% discount at Local Café Nero, Work events and team bonding activities

WHAT will my DAY look like?

This is an entry-level role and a great opportunity for someone looking to start a new career in housing. No previous housing experience is needed, as full training and support will be provided.

You will work as part of a supportive team, helping to manage homes and support residents. You’ll learn the role on the job, gaining practical experience while building skills that can lead to long-term career progression. Your daily tasks will include:

• Being a first point of contact for residents by phone, email, or in person, helping with general questions and passing on more complex issues to senior colleagues.
• Helping to log repairs, follow up with contractors, and keep residents updated on progress.
• Learning how to use systems to record information, track jobs, and update records.
• Supporting property visits, inspections, and viewings, often alongside a more experienced colleague.
• Assisting with tenancy paperwork when residents move in or out of a property.
• Helping with basic rent queries and administration tasks.
• Supporting the team with complaints, neighbourhood issues, or anti-social behaviour reports, with guidance provided.
• Making sure records are kept up to date and working in line with company policies.
• Carrying out general admin tasks and helping the team as needed.
• Minimum of 6 hours per week spent on apprenticeship work and training.

HOW does the Apprenticeship Work?

Working towards your Housing & Property Management Level 3 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including decision making & collaborative working, housing legislation, tenancy types, and more!  You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
• UK Residency – must have lived in the UK for at least 3 years
• Communication, customer care & team working.
• Willing to learn.
• Admin, organisation & IT skills.
• Driving licence and own transport or driving licence and no transport but must have been driving for 3 years (access to pool car).

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:

Employer Website: https://mtdhmanagement.com/

About the Qualification: https://www.ctskills.co.uk/apprenticeships/housing