Medical Receptionist Administrator Apprentice

Medical Receptionist Administrator Apprentice @ St James Health Centre

Location: 29 Great George Square, Liverpool, L1 5DZ

PLEASE NOTE: This position is for immediate start. If you are looking to start an apprenticeship in September, please apply closer to the time via the CT Skills website where all current & live vacancies are listed.

WHO are St James Health Centre?

This NHS GP Practice aims to provide the highest quality of medical care possible to the Liverpool community. Their team is led by GPs with experienced clinicians such as Advanced Nurse Prescribers, Physician associates, Clinical Pharmacists, and technicians. They are a training practice and have doctors in training for the specialty of Family Medicine.

WHAT will I get from working with St James Health Centre?

• EARN: £8-£12.71 per hour (NMW for age), 37.5 hours per week
• EXPERIENCE- your hours: Monday to Friday 7.45am to 4.15pm and 10am to 6.30pm (shifts alternate weekly).
• QUALIFICATION: Customer Service Specialist Level 3 takes approximately 17 months.

WHAT will my DAY look like?

You will be joining a small, friendly team and support with the smooth running of the practice. This is a great opportunity to gain the training and experience needed to take the first steps in building your career in an administration customer/patient facing role within the NHS. Your daily tasks will include:

• Answering the telephone.
• Making outbound calls to book patient appointments.
• Dealing with queries and ordering prescriptions
• Making appointments for the patients using care navigation techniques to sign post to the appropriate service.
• Admin/ filing/ coding hospital letters.
• Minimum of 6 hours per week spent on apprenticeship work and training.

HOW does the Apprenticeship work?

Working towards your Customer Service Specialist Level 3 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including the organisation & role fundamentals, customer management and the customer experience. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
• UK Residency – must have lived in the UK for at least 3 years
• Communication, team working & customer care.
• Analytical, IT, organisation, problem solving & presentation skills
• Logical, attention to detail & initiative.
• Creativity, non-judgemental & patience.
• Administrative & numeracy.

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:

Employer Website: https://www.stjameshealthcentre.nhs.uk/

About the Qualification: https://www.ctskills.co.uk/apprenticeship-courses/customer-service/