Admin Apprentice

Admin Apprentice @ DOC Cleaning

Location: Tees House, 95 London Road, Bishops Stortford, CM23 3GW

PLEASE NOTE: This position is for immediate start.

WHO are DOC Cleaning?

Over the last 50 years, DOC Cleaning has grown into a trusted name in the cleaning industry, employing over 1,500 staff and generating an annual turnover exceeding £45 million. The business has remained a family legacy, with multiple generations actively involved in driving the company forward.

Despite their significant growth, they maintain their identity as an independent, family-led business, blending exceptional standards, trusted client relationships and traditional values with a passion for progress and innovation.

WHAT will I get from working with DOC Cleaning?

• EARN: £21,500 per year, 37.5 hours per week
• EXPERIENCE- your hours: Monday to Friday 8am to 4pm
• QUALIFICATION: Business Admin Level 3 takes approximately 18 months.

WHAT will my DAY look like?

You will initially support the account director on a prestigious new contract and gain insight into everyday administration and business operations working alongside experienced administrators and managers to develop core admin skills, etc. Once the account becomes more established, the director’s focus will move onto business transformation across the whole business where you will have the opportunity to experience innovation and large organisational changes. Your daily tasks will include:

• Account admin support for a prestigious new contract including Service Channel and ticket management.
• Logging issues, updating software/systems & closing tickets.
• Contacting maintenance/contractors, updating service users & requesting feedback.
• Progression into using software such as uHub, FacilityApps, and Pego.
• Project coordination (action tracking, governance, etc.).
• Eventually, leading your own improvement projects or supporting other business functions with targeted project support.
• Minimum of 6 hours per week spent on apprenticeship work and training.

HOW does the Apprenticeship work?

Working towards your Business Admin Level 3 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including the organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English.
• UK Residency – must have lived in the UK for at least 3 years.
• Communication, customer care & team working.
• Initiative, problem solving & attention to detail.
• Organised & innovative.

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:

Employer Website: https://doccleaning.co.uk/

About the Qualification: https://www.ctskills.co.uk/apprenticeships/business-administration