Assistant Admin Apprentice

Assistant Admin Apprentice @ Church Pharmacy

Location: Prince William Road, Loughborough, LE11 5GU

PLEASE NOTE: This position is for immediate start.

WHO are Church Pharmacy?

Founded by a Medical Doctor with 30 years’ experience managing a full-time aesthetics clinic and chain of 30 pharmacies, Church Pharmacy Ltd. is now 1 of the leading suppliers of pharmaceutical products to UK medical professionals (pharmacy prescription and wholesale) along with providing NHS services to residential care and nursing homes, and patient led healthcare services for NHS and private customers. With headquarters in Loughborough and a branch in Central London, Church Pharmacy offers a supportive and friendly team that will help you throughout your apprenticeship journey.

WHAT will I get from working with Church Pharmacy?

• EARN: £8 per hour, 40 hours per week.
• EXPERIENCE- your hours: Monday to Friday 9am to 5.30pm.
• QUALIFICATION: Administration Assistant Level 2 takes approximately 12 months.
• BENEFITS: Discounted pharmacy items, some free/subsided medical services, monthly cash benefit towards health & wellbeing, perks store and paid volunteering days.

WHAT will my DAY look like?

By joining the team as an Admin Assistant Apprentice, you will have a varied role and receive training in numerous areas of the business. You will be joining a supportive environment with thorough training as you settle into your role as an apprentice. They are looking for someone to grow with the business and hope to provide you with a long-term career! Your daily tasks will include:

• Following the clinic admin checklists to maintain operational efficiency.
• Ensuring all areas are safe and clean.
• Updating the clinic TV adverts and promotional materials.
• Fostering positive relationships with customers through engaging and welcoming interactions.
• Enhancing the customer experience by suggesting additional products and services.
• Collecting essential patient details and gathering valuable customer reviews.
• Responding promptly and professionally to phone calls, emails, letters, website, and social media enquiries.
• Creating invoices for customers and managing payments, ensuring accuracy and completeness.
• Recording and accounting for all cash or digital transactions within the system(s).
• Maintaining an organised schedule of patient bookings.
• Amending and scheduling patient appointments as needed.
• Communicating appointments to the Clinical Services Manager and Pharmacist
• Updating and maintaining records and databases efficiently.
• Organising both digital and physical files for easy accessibility.
• Monitoring and replenishing office supplies, including stationery, PPE & consent forms.
• Monitoring and ensuring correct medicines and quantities are in stock for patient appointments.
• Undertaking any additional tasks or responsibilities as requested.
• Minimum of 6 hours per week spent on apprenticeship work and training.

HOW does the Apprenticeship work?

Working towards your Administration Assistant Level 2 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including business policies & procedures, communication & stakeholder engagement, digital systems & software, compliance, GDPR, health & safety, and more! You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
• UK Residency – must have lived in the UK for at least 3 years
• Good communication skills and customer care.
• Confident and outgoing.
• Independence and initiative.
• Attention to detail and organisation.

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:

Employer Website: https://churchpharmacy.co.uk/

About the Qualification: https://www.ctskills.co.uk/apprenticeships/business-administration