Helpdesk Admin Apprentice

Helpdesk Admin Apprentice @ Premier Support Services Ltd

Location: 4/5, Western Court, Bromley Street, Digbeth, B9 4AN

PLEASE NOTE: This position is for immediate start.

WHO are Premier Support Services?

Premier specialise in fully comprehensive facilities management, ensuring businesses operate smoothly and efficiently no matter what. From tailored cleaning plans to robust security measures, they offer the full range of facilities management solutions for businesses across the UK.

The diverse needs of facilities management inevitably attracts a diverse workforce. So, how do they celebrate this? They invest in training, progression, and equality initiatives to create opportunities and impact lives.

They’re proud to promote from within, offering every employee the chance to grow and realise their potential. Think you’ve got what it takes to make a difference?

WHAT will I get from working with Premier Support Services?

• EARN: £9 per hour, 40 hours per week
• EXPERIENCE- your hours: Monday to Friday 8am to 5pm
• QUALIFICATION: Business Admin Level 3 takes approximately 18 months.
• BENEFITS: Hybrid work, pension, 20 + b/hols, access to Premier Academy (bespoke online training platform).

WHAT will my DAY look like?

You will be joining a small, supportive team to assist with admin duties whilst working towards an industry recognised qualification! They are looking for someone who is passionate, dedicated, organised and driven by quality and customer satisfaction.  Your daily tasks will include:

• Creating and submitting quotations.
• Effectively invoicing all works completed.
• Handling email queries from clients and engineers.
• Logging of all reactive maintenance callouts on internal systems.
• Monitoring incoming procurement requests and sourcing efficiently.
• Producing reports from the internal CAFM system and client portals.
• Minimum of 6 hours per week spent on apprenticeship work and training.

HOW does the Apprenticeship work?

Working towards your Business Admin Level 3 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including the organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English.
• UK Residency – must have lived in the UK for at least 3 years.
• Positive attitude & self-motivation.
• Communication, team working & customer care.
• Attention to detail, organisation & IT skills.

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:

Employer Website: https://www.premiersupportservices.co.uk/

About the Qualification: https://www.ctskills.co.uk/apprenticeships/business-administration