Front of House Apprentice

Front of House Apprentice @ Flip Air Adventure Park

Location: Dewsbury, WF12 9AQ

PLEASE NOTE: This position is for immediate start.

WHO are Flip Air Adventure Park?

Flip Air Adventure Park is an exciting new family entertainment venue featuring trampolines, soft play, inflatables, football activities, go-karts, and more. They are looking for enthusiastic, friendly, and reliable Front-of-House Team Members to help deliver an outstanding experience for all guests.

WHAT will I get from working with Flip Air Adventure Park?

• EARN: £8 per hour, 30 hours per week
• EXPERIENCE- your hours: 5 days per week, shifts between 9am and 7pm (including weekends)

 Please note that these hours are just estimates for now, as they are not currently open for business, and the hours may fluctuate depending on how Flip Air Ltd is running.

• QUALIFICATION: Customer Service Practitioner Level 2 takes approximately 16 months.

WHAT will my DAY look like?

As a Front of House Apprentice, you will be one of the first points of contact for customers, ensuring every guest receives a warm welcome and excellent service throughout their visit. This is a fast-paced and varied role that requires a positive attitude, strong customer service skills, and the ability to work as part of a team. Your daily tasks will include:

• Greeting and assisting customers upon arrival.
• Providing excellent customer service at all times.
• Taking food and drink orders & checking customers in.
• Waiting tables and clearing tables.
• Operating the till and handling payments.
• Maintaining cleanliness throughout customer areas.
• Assisting with party bookings and special events.
• Monitoring customer flow and helping ensure the venue operates efficiently.
• Following all health and safety procedures.
• Supporting colleagues and management when required.
• Minimum of 6 hours per week spent on apprenticeship work and training.

HOW does the Apprenticeship work?

Working towards your Customer Service Practitioner Level 2 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including knowing your customers, understanding the organisation, meeting regulations & legislation, systems & resources, and the customer experience. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English.
• UK Residency – must have lived in the UK for at least 3 years.
• Friendly, approachable, and confident personality.
• Excellent communication skills.
• Strong customer service skills.
• Ability to work in a busy environment.
• Reliable and punctual.
• Positive attitude and willingness to learn.
• Ability to work evenings, weekends, and school holidays.

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the qualification you’ll be working towards! Links are provided below:

About the Qualification: https://www.ctskills.co.uk/apprenticeships/customer-service