Technical Support Administration Apprentice

Technical Support & Admin Apprentice @ MDV Enterprise, trading as Hotel TV Company

PLEASE NOTE: This position is for immediate start.

Location: Birmingham Centre (253-255 Great Lister St, Birmingham B7 4BS)

WHO are Hotel TV Company?

Hotel TV Company is a specialist supplier & system integrator of commercial TVs, TV Systems, In-Room Entertainment and other technology solutions across UK & Ireland. They are a small but very successful, vibrant company, dealing with a wide variety of clients in the hospitality, healthcare & retail sectors.

WHAT will I get from working with Hotel TV Company?

• Earn £8.00 per hour, 37.5 hours per week
• Working Monday to Friday 9am to 5pm
• QUALIFICATION: Business Admin Level 3 takes approximately 18 months.
• BENEFITS: Annual performance-based bonuses and pay reviews, company pension, great work culture & opportunity to network and work with a range of industry leaders, such as Samsung, Philips, LG, etc.

WHAT will my DAY look like?

Hotel TV Company are looking for an ambitious, results driven individual to join their support team and be responsible for successful projects delivery and on-going support. This is a hybrid role that incorporates both manual and desk-based responsibilities to ensure successful project delivery and on-going support for each client. Your daily tasks will include:

• Configuration of TVs, TV Systems, Chromecast and other equipment including taking TVs out the box for manual settings configuration, network connection, channel tuning (where applicable), settings cloning from one TV to another, TV system server configuration with correct settings, content, IP allocation etc.
• Keeping record of serial numbers and other identification information of all equipment prepared for installation, allocating TVs & other equipment to a specific room (based on client requirements) and labelling each unit correctly with their corresponding room.
• Remote support including communicating with customers via phone or email to help resolve issues, logging support tickets, following up and closing the ticket on the cloud CRM, contacting customers proactively to ensure they are happy with the installed equipment and helping with any issues they may have
• Responding to enquiries via web chat including responding to questions about products and services online, qualifying a lead and approving the lead on the cloud CRM, recording information about the potential lead such as company, address, contact details, etc., passing the information onto the sales team for further processing.
• Minimum of 6 hours per week spent on apprenticeship work and training.

HOW does the Apprenticeship work?

Working towards your Business Admin Level 3 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including the organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
• UK Residency – must have lived in the UK for at least 3 years
• IT Literate (able to use Word, Excel, Outlook, PowerPoint)
• Ability to work in a small team and remain motivated
• Good communication skills both verbal and written
• Technically minded (able to understand and undertake complex actions, tasks, and processes relating to technology configuration)
• Preferred holder of a driving licence in cases where attending site is required

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:

Employer Website: https://www.hoteltvcompany.co.uk/

About the Qualification: https://www.ctskills.co.uk/apprenticeships/business-administration