Internal Sales Admin Apprentice

Internal Sales Admin Apprentice @ Hydrotec

Location: 5 Manor Courtyard, Hughenden Avenue, High Wycombe, HP13 5RE

PLEASE NOTE: This position is for immediate start.

WHO are Hydrotec?

Hydrotec is a leading designer and manufacturer of water treatment products for the UK building services industry. Established in 1992, they support mechanical and electrical contractors, building merchants and consultants with high-quality water treatment solutions.

They are a values-led, family-oriented business that places strong emphasis on fairness, accountability, teamwork and customer service excellence.

WHAT will I get from working with Hydrotec?

• EARN: £8 per hour, 40 hours per week
• EXPERIENCE- your hours: Monday to Friday 8am to 5pm, 1 hour lunch
• QUALIFICATION: Business Admin Level 3 takes approximately 18 months.

WHAT will my DAY look like?

This apprenticeship role provides an excellent opportunity to develop a career in internal sales, customer service and commercial administration within a growing technical business.

You will support the UK Sales Team by handling customer enquiries, preparing quotations, managing orders and maintaining CRM records. Alongside day-to-day responsibilities, you will complete a structured apprenticeship programme combining practical workplace learning with formal training. Your daily tasks will include:

• Handling incoming customer calls and emails professionally and confidently.
• Building and maintaining relationships with mechanical and electrical contractors and building merchants.
• Supporting the Regional Account Manager with customer communication and account activity.
• Proactively following up enquiries, quotations and customer requirements.
• Preparing and issuing accurate customer quotations in a timely manner.
• Processing sales orders and coordinating deliveries with internal teams.
• Maintaining accurate customer and project information within the CRM system.
• Ensuring all customer communication is logged clearly and consistently.
• Delivering a high standard of customer service at all times.
• Acting as a reliable point of contact between customers and internal departments.
• Helping to resolve basic customer queries and escalate where appropriate.
• Learning and correctly using company systems including CRM, email and document management tools.
• Supporting compliance with company processes including credit checks, documentation and internal approvals.
• Maintaining organised records and adhering to data accuracy standards.
• Minimum of 6 hours per week spent on apprenticeship work and training.

HOW does the Apprenticeship work?

Working towards your Business Admin Level 3 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including the organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
• UK Residency – must have lived in the UK for at least 3 years
• Strong communication skills, both verbal and written
• Professional and confident telephone manner
• Organised, reliable and detail-focused
• Willingness to learn and take instruction
• Positive attitude with a customer-focused mindset
• Ability to work as part of a team and ask questions when unsure

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:

Employer Website: https://www.hydrotec.co.uk/

About the Qualification: https://www.ctskills.co.uk/apprenticeships/business-administration