Business Administration Apprentice

Business Administration Apprentice @ Tinkle Telecom Ltd

Location: The Coach Works, 21 The Calls, Leeds, LS2 7EH

PLEASE NOTE: This position is for immediate start.

WHO are Tinkle Telecom?

Tinkle is a modern AI enabled communication service provider, delivered exclusively through certified service providers and channel partners.

They are looking for a highly organised and motivated Business Administration Apprentice to support the day-to-day operations of the business. This role provides a fantastic opportunity to gain hands-on experience across multiple departments, develop administrative and customer service skills, and build a strong foundation for a career in business operations.

WHAT will I get from working with Tinkle Telecom?

• EARN: £8.50 per hour, 40 hours per week
• EXPERIENCE- your hours: Monday to Friday 9am to 5.30pm
• QUALIFICATION: Business Admin Level 3 takes approximately 18 months.
• BENEFITS: Beautiful new offices with pool table, break out areas, free drinks & snacks, and monthly team social events.

WHAT will my DAY look like?

You will play a key role in supporting daily operations, ensuring efficient processes, and delivering excellent customer service. This position is essential in maintaining organisation, supporting team productivity, and contributing to a positive workplace environment. Your daily tasks will include:

• Providing efficient administrative support to the wider team.
• Assisting with sales administration and order processing for products and services.
• Using HubSpot and Trello to manage tasks and workflows.
• Creating, editing, and maintaining Standard Operating Procedures (SOPs) across departments.
• Managing number porting, including validating orders, submitting requests, and tracking progress.
• Communicating updates to customers and partners.
• Raising hardware and number orders with suppliers.
• Handling customer queries via phone, email, and live chat.
• Conducting customer check-ins and managing renewals.
• Processing invoices and supporting procurement activities and supplier coordination.
• Managing office supplies, deliveries, visitors, and meeting room bookings.
• Coordinating travel, events, office lunches, and social activities.
• Assisting with purchasing gifts for special occasions.
• Supporting recruitment administration and welcoming candidates and clients.
• Collaborating with internal teams to support smooth business operations.
• Minimum of 6 hours per week spent on apprenticeship work and training.

HOW does the Apprenticeship work?

Working towards your Business Admin Level 3 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including the organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training will initially be completed in the workplace during working hours; however, subject to performance and once sufficient confidence has been established, there may be an opportunity to transition to a hybrid working arrangement.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
• UK Residency – must have lived in the UK for at least 3 years
• Strong organisational and time management skills
• Excellent communication skills (written and verbal)
• High attention to detail and accuracy
• Ability to multitask and prioritise workload
• Customer-focused mindset
• Basic IT skills and willingness to learn systems such as HubSpot and Trello
• Proactive and eager to learn
• Positive attitude and team-oriented approach
• Reliable and professional
• Adaptable in a fast-paced environment

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:

Employer Website: https://www.tinkle.co/

About the Qualification: https://www.ctskills.co.uk/apprenticeships/business-administration