Telephone Sales Admin Apprentice

Telephone Sales Admin Apprentice @ Skinova Aesthetics

Location: 227 Aldborough Road South, Ilford, IG3 8HZ

PLEASE NOTE: This position is for immediate start.

WHO are Skinova Aesthetics?

Skinova Aesthetics combines expertise and innovation to deliver safe, effective, and confidence-boosting aesthetic treatments.

They believe that confidence begins with healthy, radiant skin. Every client is treated with care, respect, and attention to detail. They don’t just focus on improving appearance, they focus on empowering confidence and promoting long term skin health.

WHAT will I get from working with Skinova Aesthetics?

• EARN: £8 per hour, 40 hours per week
• EXPERIENCE- your hours: Monday to Friday 9am to 6pm (1-hour unpaid break)
• QUALIFICATION: Customer Service Practitioner Level 2 takes approximately 16 months.
• BENEFITS: Comprehensive training on aesthetic courses, CPD certificate & opportunities for internal career progression.

WHAT will my DAY look like?

You will be part of the sales team and supporting with incoming and outgoing calls, following up on leads, and converting enquiries into bookings. Your daily tasks will include:

• Contacting leads from website, social media, and campaigns.
• Following up on enquiries and converting into appointments.
• Explaining treatments and offers confidently (training provided).
• Maintaining CRM and customer records.
• Achieving booking and sales targets.
• Handling customer queries and objections professionally.
• Minimum of 6 hours per week spent on apprenticeship work and training.

HOW does the Apprenticeship work?

Working towards your Business Admin Level 3 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including the organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
• UK Residency – must have lived in the UK for at least 3 years
• Strong communication and persuasion skills
• Confident speaking over the phone
• Sales-driven mindset
• Basic computer skills
• Interest in aesthetics industry

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:

Employer Website: https://skinovaaesthetics.com/

About the Qualification: https://www.ctskills.co.uk/apprenticeships/business-administration