Customer Service Admin Apprentice @ Environmental Waste Management

Location: Unit 13 Hayleys Manor, Thornwood, Epping, CM16 6PQ

WHO are Environmental Waste Management (EWM)?

EWM is a fast-growing business specialising in liquid waste disposal and the removal of hazardous waste. Based in Epping, their team of highly skilled professionals handle flood-related waste, contaminated materials, sewage, industrial waste and are specialists with hazardous waste removal.

WHAT will I get from working EWM?

• EARN: £18,000 per year
• EXPERIENCE- your hours: Monday to Friday 9am to 5pm.
• QUALIFICATION: Business Admin Level 3 takes approximately 18 months.
• BENEFITS: Competitive salary, pension, training, and opportunities to grow.

WHAT will my DAY look like?

You will provide high-quality customer service and operational support within a busy liquid waste Tankering environment. You will liaise with customers, drivers, planners, and external stakeholders to ensure smooth job scheduling, accurate job information, and excellent communication from booking to completion. Your daily tasks will include:

• Acting as a first point of contact for incoming customer enquiries by phone and email.
• Providing accurate information regarding services, job status, and operational requirements.
• Logging customer jobs and supporting ticketing accurately within the company system.
• Liaising daily with drivers to ensure they have accurate job sheets, site access details, and disposal information.
• Communicating any changes or issues to drivers and planners in real-time.
• Supporting the Transport Planner with scheduling, reallocating jobs, and managing driver availability when required.
• Ensuring compliance information (waste transfer notes, permits, photos, disposal tickets) is uploaded and correctly recorded.
• Assisting with generating and sending customer job confirmations, updates, and completion reports.
• Updating customer records, site details, and job notes on internal systems.
• Supporting job checks, and general administrative tasks.
• Helping to monitor shared inboxes and action queries in line with service desk requirements.
• Learning and understanding the basics of the liquid waste industry, including tanker operations, disposal sites, and environmental compliance.
• Ensuring customer and driver information meets regulatory requirements.
• Escalating compliance or safety concerns to the operations team.
• Minimum of 6 hours per week spent on apprenticeship work and training.

HOW does the Apprenticeship work?

Working towards your Business Admin Level 3 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including the organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

WHAT skills/qualifications do I NEED?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
• UK Residency – must have lived in the UK for at least 3 years
• Communication, confidence, customer care & team working.
• Organisation, IT skills & attention to detail.
• Willingness to learn about the business and the liquid waste Tankering industry.

What happens next?

If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.

If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you’ll be working towards! Links are provided below:

Employer Website: www.environmentalwastemanagement.com        

About the Qualification: https://www.ctskills.co.uk/apprenticeships/business-administration