Apprenticeship Enrolment and Engagement Officer

Support learners.  Build confidence.  Make a difference.  
We are looking for an organised, proactive and customer-focused Apprenticeship Enrolment and Engagement Officer to join our growing team. This is an exciting opportunity to play a key role in supporting learners from initial enquiry through to successful enrolment onto their apprenticeship programme.

About the Role
Working closely with employers, learners and internal teams, you will ensure every learner receives an outstanding onboarding experience while maintaining compliance with apprenticeship funding requirements and organisational processes.

Key responsibilities include:
•    Managing learner applications and enrolments
•    Providing information, advice and guidance to prospective learners
•    Conducting eligibility checks and collecting enrolment evidence
•    Coordinating onboarding activities, initial assessments
•    Maintaining accurate learner records and CRM systems 
•    Monitoring enrolment targets and ensuring timely starts
•    Supporting employer engagement events and recruitment campaigns
                                                                                           
About You
You are highly organised, proactive and committed to delivering excellent customer service. You enjoy building positive relationships and can confidently communicate with learners, employers and colleagues at all levels.

Essential:
•    Experience in enrolment, onboarding, administration or customer service
•    Excellent communication and organisational skills
•    Strong attention to detail and record keeping
•    Experience using CRM or database systems or learner management systems
•    Good working knowledge of Microsoft applications, including Excel 
•    English and Maths to at least Functional Skills Level 2 (or equivalent)

Desirable:
•    Experience working within apprenticeships, training, education or skills provision
•    Knowledge of apprenticeship funding rules and compliance requirements
•    Information, Advice and Guidance (IAG) Level 2 qualification

Training, Support & Development
We invest heavily in our people and are committed to helping you succeed.  You will receive:
•    A structured induction and onboarding programme 
•    Ongoing support from experienced colleagues and managers 
•    Continuous professional development opportunities 
•    Career progression within a growing training provider

About CT Skills
CT Skills is a growing, forward thinking training provider with a strong reputation for quality.  We are proudly graded Good by Ofsted and hold industry leading accreditations including ISO 9001 and Matrix. We support thousands of apprentices and online learners each year and work closely with employers and the Department for Education and Department for Work and Pensions. Our PRAISE values guide everything we do, creating a culture where professionalism, innovation and continuous improvement thrive.

What We Offer
•    36 days holiday (including bank holidays)
•    Contributory pension scheme
•    Free BUPA Health Cash Plan
•    Employee Assistance Programme
•    Life assurance
•    Health support app
•    Free eye tests and discounted glasses
•    Hybrid working
•    Volunteering and wellbeing days
•    Birthday and work anniversary celebrations
•    All working equipment provided

If you want to be part of a business where your ideas matter, your development is supported and your work genuinely makes a difference - you’ll feel at home at CT Skills.

CT Skills is committed to encouraging equity, diversity and inclusion within our workforce and eliminating unlawful discrimination.

CT Skills is committed to safeguarding and committed to promoting the welfare of our learners and expects all our staff and volunteers to share this commitment.

Should your application be successful; and as your role may include engagement with Under 18’s; an enhanced disclosure will be requested from the

Disclosure and Barring Service (DBS) and any contractual offer will be subject to rigorous vetting procedures.

CT Skills processes your personal data in line with our Data Protection Policy which is aligned to the General Data Protection Regulations (2018).

Please refer to our Job Applicant Privacy Statement for further details.

We will endeavour to provide feedback to all applicants. However, due to the volume of CVs that we receive at present we may not be able to provide individual feedback to all applicants. Please assume that if you do not hear from us within five working days your application has been unsuccessful. May we take this opportunity to thank you for expressing an interest in one of our roles.