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Principles of Customer Service (Level 3)

Our Customer Service free online course will support you to provide customer service in a range of different environments within a customer service role. This course will equip you with the knowledge and understanding of providing effective customer service, resolving customer complaints, customer retention, and monitoring customer interactions. You will learn how to manage performance, conflicts within the workplace and gain an understanding of equality, diversity, and inclusion in the workplace.

Are You Eligible?

To ensure you are eligible for this online course, check if you align with our check list below:

Aged 19+ as of 31st August 2023

Lived in the EU for 3 years

Funded via the National Skills Fund

You do not hold a level 3 (or higher) qualification in any subject, or, if you do hold a qualification of at least level 3, you must be either unemployed or in employment but earning below the low wage threshold of £20,319.

*Other eligibility criteria may apply


Course Benefits

  • Achieve a nationally recognised Level 3 qualification.
  • Evidence of your competency to employers.
  • Further your personal and professional development.
  • Provide underpinning knowledge to provide customer service in a range of different environments.
  • Learn at a time that suits you without the need to attend college.

What Will You Learn

  • Develop an understanding of the customer service environment and the principles of business.
  • Develop an understanding of how to resolve customers’ problems and complaints.
  • Develop an understand of customers and customer retention.
  • Develop an understanding of how to monitor customer service interactions and feedback.
  • Learn about equality, diversity and inclusion in the workplace.
  • Develop an understanding of how to manage performance and conflict in the workplace.

Full Course Title

NCFE Level 3 Certificate in Principles of Customer Service


We hope you have found everything you are looking for! Unsure if the course is the right choice for you? Check out our other free online courses here. You can also keep up to date with our latest news and offers by following us on LinkedInInstagramFacebook, and Twitter.