Level 2 Customer Service Practitioner

Core qualification: Level 2 Customer Service Practitioner Apprenticeship
Length of study: 12 months
Teaching method: Work-based distance learning 
Featured benefits: The training is 100% in the workplace

All apprenticeships delivered by CT Skills are designed specifically for those wanting to learn from experts in the field while in full-time employment. 

During your time training with CT Skills you will develop a specialised skill-set along with a recognised qualification that will enable you to progress efficiently within the industry.

The role:

As a Customer Service Practitioner, you will be required to work effectively with staff and customers; learn how to communicate with new clients, in writing, by telephone, resolving problems and improving customer relations, promoting products and services, keeping records and gathering customer feedback.

Depending on the focus of your job, you might learn other skills including communication in a business environment; principles of business document production and information management; manage personal performance and development; contribute to the development and implementation of a management information system.

Getting started:
We don’t believe your career should have to wait so neither do our apprenticeships. At CT Skills we advertise new vacancies and enrol new apprentices every week.

Looking for an employer and an apprenticeship: 

  1. Search our live Apprenticeship vacancies and apply online (if we don’t currently have a vacancy perfect for you then leave us with your CV)
  2. Complete a telephone interview with our Recruitment Experts who will ensure you are a suitable match for the vacancy
  3. Meet the employer upon our recommendation and blow them away at interview
  4. Start your new career in a matter of weeks

Already employed and searching for the right work-based qualification: 

  1. Review our apprenticeship course offering online & register your interest
  2. Complete a telephone assessment with our Recruitment Experts to ensure the qualification is a perfect match to your job role
  3. Discuss your findings with your employer or we can do this for you
  4. Embed a qualification in to your existing job role in a matter of weeks

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