Medical Receptionist Apprentice with Sunrise Medical Practice

23 January 2024

Apprenticeship Job Title:                  Medical Receptionist Apprentice

Who is the Apprenticeship with?


Sunrise Medical Practice


Working Address


Sunrise Medical Practice

Nottingham Trent University

Clifton Lane


NG11 8NS


Daily Working Hours:

Monday to Friday between 8.15am and 6.30pm

Shifts will be 8.15am to 2.15pm and 12.30pm to 6.30pm

Weekly Hours:


Hourly Rate:


Reporting to:

Practice Manager


Apprenticeship Qualification:                 Customer Service Level 2

Apprenticeship Duration:                         16 months

Units Covered:

·         Knowing Customers

·         Roles and Responsibilities

·         Organisational Understanding

·         Customer Experience

·         Legislation & Regulation

·         Products and Services

·         Systems and Resources




How does the Apprenticeship work?


As an Apprentice, you will be employed, just like anyone else at the company, the difference is that you will be studying towards a qualification.


You’ll spend a minimum of 6 hours a week (of your total working hours) in a number of different Training, Learning & Development Activities that all develop your Knowledge, Skills & Behaviours in line with your Apprenticeship Qualification. These will include (for example) staff meetings, online courses, shadowing other team members, as well as a monthly study workshop) basically a lesson, with your Tutor, lasting between 3 and 5 hours, during which you will be taught a particular subject / topic / module.


Any work that you are set within this session is then expected to be complete for the next month’s session. You will be given time each week to do this within your working day/week – so no homework!! This will all prepare you for your End Point Assessment (EPA) once you have completed all the learning required.  As CT Skills is a training provider, all our vacancies are for immediate starts so please consider this when you are applying.






About The Employer:

We are a medium sized GP practice based on Clifton Campus of Nottingham Trent University providing Medical services mainly to students on the campus. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. 


• To treat our patients promptly, courteously, with dignity and respect and in complete confidence.

• To give equal access to all regardless of gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, working pattern, caring responsibilities, trade union activity or political beliefs – or any other grounds.

• To provide a high-quality service.

• To value staff and have a common shared goal. This means being open, respectful, fair and accountable.

• To work in partnership with other primary care providers to deliver the best care for patients.

• To encourage lifelong learning and development of the team as a fundamental to good quality care.


About the team:


There are 10 core staff and 3 doctors along with a number of associated team members.


About the Role:

We are looking for a highly motivated and enthusiastic team member who has a passion for the NHS and health services to young people.   The successful candidate will need to be flexible and happy to work a morning or afternoon shift five days a week. 


As a GP receptionist the role will involve booking appointments over the phone and face to face and contacting patients as needed and responding to queries and requests for information from patients and health professionals alike.


The role requires working as a member of a team and independently using your own initiative.


And Day to Day? …. You will be Responsible for:

  • Maintaining and monitoring the practice appointments system.
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
  • Processing and distributing incoming (and outgoing) mail.
  • Taking messages and passing on information.
  • Filing and retrieving paperwork.
  • Processing repeat prescriptions in accordance with practice guidelines.
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
  • Clearing and re-stocking consulting rooms as required.
  • Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying, and scanning.
  • Ordering, re-ordering and monitoring of stationery and other supplies.
  • Provision of refreshments for staff and visitors as required, loading, and emptying the dishwasher and keeping the kitchen area clean and tidy.
  • Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter.


Skills Required:

·         Organised

·         Good telephone manner

·         Good communication skills

·         Able to use initiative

·         Good IT skills


Minimum Qualifications Required eg:

GCSE or equivalent English and Maths grade 4/C or above.

And the Long-Term Opportunities?

As with any apprenticeship opportunity – if you prove yourself to be a valuable member of the team there could be the potential of a permanent post within the business.


Future Careers:

·         Customer Service Trainee

·         Customer Service Advisor

·         Customer Service Assistant

Please go to https://www.ctskills.co.uk/wp-content/uploads/2023/09/Customer-Service-Practitioner-Overview-L2.pdf for more information.


Company Benefits:

·         NHS pension scheme

·         Free Parking

·         Onsite Parking

Job Benefits

NHS Pension Scheme
Free Parking
Onsite Parking
Work Level
Level 3
Employment Type
Full Time
£6.00 per hour
Sunrise Medical Practice
Apprenticeship Course
Customer Service Level 2
16 months
CT Skills
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