Medical Receptionist Apprentice with St James Health Centre

6 June 2024

What’s the JOB?

Medical Receptionist Apprentice

WHO is it with?

St James Health Centre


29 Great George Square, Liverpool, L1 5DZ

WHAT does it pay?

£6.40 per hour (37.5 hours)

WHAT are the HOURS?

7.45am to 4.15pm and 10am to 6.30pm (shifts alternate weekly)

What Qualification will I GAIN?

Customer Service Specialist Level 3

How LONG will it TAKE me?

14 months

HOW does the Apprenticeship work?

  • WORK Full Time, PAID Full Time
  • 1-2-1 Monthly Sessions (via Teams) with your dedicated Tutor to study certain topics- NO college!

o   The organisation

o   Role fundamentals

o   Customer Management

o   Customer experience

  •  6 hours a week Apprenticeship Study Time, to focus on:

o   Assignments, training & development activities

o   Hours are agreed with your manager, either split across the week, or on a set day

  •  Regular PROGRESS Reviews with your Tutor & Manager – you will ALWAYS know how you are doing
  •  Final Assessment(s) inc. multiple choice tests, projects & presentations –  with full support from CT Skills!

So, WHO are St James Health Centre?

Our NHS GP Practice aims to provide the highest quality of medical care possible to the Liverpool community. Our team is led by GPs with experienced clinicians such as Advanced Nurse Prescribers, Physician associates, Clinical Pharmacists, and technicians. We are a training practice and have doctors in training for the specialty of Family Medicine.

For more information, visit https://www.stjameshealthcentre.nhs.uk/

WHAT’S in it for ME?

You will be joining a small, friendly team and support with the smooth running of the practice. This is a great opportunity to gain the training and experience needed to take the first steps in building your career in an administration customer/patient facing role within the NHS.

Plus, you’ll get:

  •  25 days holiday + bank holidays.
  • £25 per month towards travel costs while completing apprenticeship.

DAY to DAY, you will….

  • Answer the telephone.
  • Make outbound calls to book patient appointments.
  • Deal with queries and ordering prescriptions
  • Make appointments for the patients using care navigation techniques to sign post to the appropriate service.
  • Admin/ filing/ coding hospital letters.

WHAT Skills do I NEED?

Apprenticeships are very demanding; you’re working towards a qualification whilst working full time! You’ll need to be committed and motivated as there is lots of self-guided work involved. PLUS, you need GOOD ….

  • Communication, team working & customer care.
  • Analytical, IT, organisation, problem solving & presentation skills
  •  Logical, attention to detail & initiative.
  • Creativity, non-judgemental & patience.
  • Administrative & numeracy.


  • GCSE or equivalent English and Maths grade 4/C or above
  • UK Residency (MUST have lived in the UK for 3 years+)

What AFTER the Apprenticeship?

You could progress into ­­­­­­­­­­­­­­­­­Customer Service Manager (with an increase in salary!) or consider other options, just take a look;  https://www.ctskills.co.uk/apprenticeship-courses/customer-service

INTERESTED? Before you apply, ASK yourself?

What NEXT?

  •  If successful, you’ll receive a phone call from our Recruitment Team
  • NEXT, you’ll be asked to write a supporting statement (this will be added to your CV)
  • You’ll complete an English and Maths assessment


Job Benefits

25 days holiday + bank holidays
£25 per month towards travel costs while completing the apprenticeship
Work Level
Level 3
Employment Type
Full Time
£6.40 per hour
St James Health Centre
Apprenticeship Course
Customer Service Specialist Level 3
14 months
CT Skills
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