Business Admin Apprentice with The Springs Medical Partnership

HOW does the Apprenticeship work?

• WORK Full Time, PAID Full Time
• 1-2-1 Monthly Sessions (via Teams) with your dedicated Tutor (NO college!) to study KEY MODULES:

o   The Organisation & Policies

o   Legislation & Regulation

o   Role Fundamentals

o   Stakeholders

o   Business Fundamentals & Processes

• 6 hours a week Apprenticeship Study Time, to focus on:

o   Assignments, training & development activities

o   Hours are agreed with your manager, either split across the week, or on a set day

• Regular PROGRESS Reviews with your Tutor & Manager – you will ALWAYS know how you are doing
• Final Assessment(s) inc. multiple choice tests, projects & presentations –  with full support from CT Skills!

So, WHO are The Springs Medical Centre?

A well-qualified, forward thinking, multi-skilled team (40+ staff) based in a modern, spacious premises (built in 2006) providing friendly, accessible services ensuring continuity of care. Working collaboratively within a wider health community, striving to provide quality care closer to home, the team aims to provide patients with the best possible care we can.

For more information, visit https://www.thespringshealthcentre.co.uk/

WHAT’S in it for ME?

You will be joining a welcoming, supportive, training practice who always looks to improve and further train its staff. Plus, there’s flexible working (as appropriate) fundraisers, staff events, NHS pension scheme, access to blue light card benefits and a uniform provided.

DAY to DAY, you will….

• Provide an effective and efficient reception service to patients and visitors
• Deal with general enquiries, explain procedures and make new and follow-up appointments
• Contact patients to arrange medication reviews, minor operations and chronic disease reviews
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
• Receive and make telephone calls, divert calls and take messages, ensuring accuracy of detail
• Action repeat prescription requests and ensure that they are sent electronically via EPS within 48 hours
• Advise patients of relevant charges for private services, accept payment and issue receipts
• Enter patient information on to the computer as required
• File and retrieve paperwork, inputting data onto Electronic Patient Record
• Electronically file hospital letters
• Scan letters and relevant correspondence into patient’s notes, summarising patient’s notes when requested
• Carrying out searches, audits and recalls as required by the clinical team and managers

WHAT Skills do I NEED?

Apprenticeships are very demanding; you’re working towards a qualification whilst working full time! You’ll need to be committed and motivated as there is lots of self-guided work involved. PLUS, you need GOOD …

• Communication
• IT/Keyboard skills
• Time management
• Team working
• Organisation
• Problem solving