13 November 2023

Apprenticeship Job Title:        Apprentice Property Administrator



Tomlinson Estates




143 Lenton Boulevard





Daily Working Hours:

Monday to Friday 9am to 5pm

Weekly Hours:


Hourly Rate:

National Apprenticeship Rate for 1st 12 months:

Increasing to NMW for age after 12 months.

Apprenticeship Qualification:  Property Management Level 3

Apprenticeship Duration:          18 months

Units Covered:

·         Personal development and commitment

·         Range of services

·         Legislation and regulation

·         Customers and customer service

·         Organisation background information

·         Decision making and collaborative working

·         Communication

·         Problem solving and project management

·         Assets

·         Context


How does the Apprenticeship work?


As an Apprentice, you will be employed, just like anyone else at the company, the difference is that you will be studying towards a qualification.


You’ll spend a minimum of 6 hours a week (of your total working hours) in a number of different Training, Learning & Development Activities that all develop your Knowledge, Skills & Behaviours in line with your Apprenticeship Qualification. These will include (for example) staff meetings, online courses, shadowing other team members, as well as a monthly online (via MS Teams) study workshop, basically a lesson, with your Tutor, lasting between 2 and 3 hours, during which you will be taught a particular subject / topic / module. These will include:


Any work that you are set within this session is then expected to be complete for the next month’s session. You will be given time each week to do this within your working day/week – so no homework!! This will all prepare you for your End Point Assessment (EPA) once you have completed all the learning required.  As CT Skills is a training provider, all our vacancies are for immediate starts so please consider this when you are applying.





About The Employer: Tomlinson Estates

At Tomlinson Estates, we focus on Lettings, Sales and Property Management with our Landlords, tenants, and their properties at the heart of everything we do.
Founded in 2002, we’re situated in Nottingham’s student hotspot, Lenton as well as our sales office on the Ruddington High Street.


About the Team:

Our Lenton office consists of 6 staff with a further 3 located at our Ruddington office. We are a very closely knit team who encourage staff to help each other.


About the Role:

As an Apprentice Property Administrator, you would be putting into practice the contents learned during your apprenticeship. You would be working out of our Lenton office dealing with all aspects of property lettings and management.


And Day to Day? …. You will be Responsible for:

·         Liaising with tenants and landlords, negotiating tenancy applications, and processing any subsequent applications. This includes handling tenant references, arranging sign up appointments.

·         Drafting of tenancy agreements and all associated legal documents, whilst ensuring attention to detail is the focus of everything you do.

·         Answering calls, dealing with general enquiries, booking in viewings and valuations when necessary.

·         Matching prospective tenants with suitable properties available or coming available.

·         Filing away important documentation and ensuring that office procedures are always adhered to.

·         Carrying out viewings when and where requested.

·         To support the lettings and sales team where required to ensure the smooth running of the office at all times.

To be considered, you will be:

Someone with the confidence to communicate clearly with a variety of people, who can manage their own time effectively and has the ability to work well under pressure.

We take great pride in the way that we care for our properties, so attention to detail and a mindset of wanting to go the extra mile for our landlords, tenants and properties is highly valued.

Skills Required:


·         An ability to deal with clients over the phone and in person, forging strong working relationships wherever possible.

·         The ability to manage your own time effectively.

·         Logical.

·         Good attention to detail.

·         Computer literate in excel, word and Gmail.

·         The ability to work under pressure whilst working to tight deadlines.      

·         The ability to work as an individual and as part of a larger team, communicating and working alongside colleagues in a positive manner at all times.

·         Organised, possessing a strong eye for detail.

·         Good initiative.

·         Problem Solving



Minimum Qualifications Required:

                     Minimum GCSE Maths & English (Grade C or above)

                     UK residency 3+ years

                     Previous office/admin experience

                    You must be 18+ as you will be visiting property on your own, meeting tenants, landlords along with other activities which would not be suitable for someone under the age of 18.


And the Long-Term Opportunities?

There will be opportunity to progress to a full-time position as Property Manager with Tomlinson Estates. Further qualifications including Propertymark’s ARLA/NAEA level 3&4 qualifications.


Future Careers:

·         Generic or Specialist Housing Officer

·         Neighbourhood Officer

·         Neighbourhood Co-ordinator

·         Neighbourhood Advisor

·         Lettings Officer

·         Allocations Officer

·         Tenancy Officer

·         Private Sector Housing Officer

·         Income Management Officer

·         Leasehold Management Officer


Please go to https://www.ctskills.co.uk/wp-content/uploads/2023/09/Housing-Management-Overview-L3.pdf for more information.

Company Benefits:

·         Competitive salaries with no glass ceilings – giving you the opportunity to spread your wings and progress within the company over time.

·         A dedicated training budget for every member of the team – yourself included.

·         The opportunity to undertake a fully funded qualification in Residential Lettings & Property Management through Propertymark.

·         An open-door policy, with employee views and opinions listened to as part of the businesses decision-making process.

·         Vitality Health insurance (Once employed by Tomlinson Estates after completion of the apprenticeship)

·         Annual and six-monthly performance reviews to help you grow and develop.

·         A generous profit share scheme and bonus structure within the business (Once employed by Tomlinson Estates after completion of the apprenticeship)

Job Benefits

Dedicated training budget
Performance reviews
Work Level
Level 3
Employment Type
Full Time
£5.28 per hour
Tomlinson Estates
Apprenticeship Course
Housing & Property Management Level 3
18 months
CT Skills
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