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Reception Administrator

  • Apprenticeship
  • East Midlands
  • NG8 6AB

Lime Tree Surgery

Job Title: Reception Administrator

Apprenticeship Qualification: Business Admin Level 3

   
WHO is it with? LIME TREE SURGERY
COMPANY Address

 

1 LIME TREE AVENUE

CINDERHILL

NOTTINGHAM

NG8 6AB

 

Working Hours: VARIABLE SHIFTS BETWEEN THE HOURS OF 7.30AM – 6.30PM MON-FRI
Weekly Hours: 30-35
Hourly Rate: STARTING WAGE £5.00 PER HOUR WITH A POTENTIAL FOR PERFORMANCE-RELATED INCREASES
Reporting to: Reception Manager

About The Employer:

We are a small friendly team (core of 6-7 people) within a busy, vibrant GP Practice. We have a proven track record of good staff retention, as we work hard to maintain a supportive working environment. We pride ourselves on going the extra mile for our 4000 patients. We are located close to J26 of the M1 and there is a reliable local bus service with easy access to the city Centre.

About the Role:

This role is to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

The role is also to provide administrative and general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

And Day to Day? …. You will be Responsible for:

  • Ensuring an effective and efficient administrative and reception service is provided to patients and other practice visitors, either in person or via the telephone, in accordance with Practice policies.
  • Using your own judgment, dealing with general enquiries, explaining procedures and making new and follow-up appointments on the computerised appointments system.
  • Booking in patients and welcome other visitors when they arrive at the surgery.
  • Receiving and make telephone calls as required
  • Diverting calls and taking messages, ensuring accuracy of details.
  • Advising patients of routine test results and the administration of repeat prescriptions for patients.
  • Assisting with the administration of private services – advising patients of relevant charges, accepting payment and issuing receipts for same.
  • Sorting post received and scanning and electronic filing of patient records and documents. Entering patient information on to the computer as required.
  • Assisting the practice with the meeting of annual financial targets and deadlines set by NHS England, the Clinical Commissioning Group and the Practice.
  • Assisting with the administration of patient referrals to secondary care services.

About what about YOU?… You will need to HAVE:

  • Basic IT skills – clinical system training will be provided
  • Good organisational skills
  • Excellent verbal and written communication skills

And BE:

  • A polite, caring and compassionate team player
  • Flexible to cover holidays and sick leave as required for the smooth running of the Practice

Minimum Qualifications Required:

  • GCSE – English and Maths (Grade C or above)

And the Long-Term Opportunities?

As with any apprenticeship opportunity – if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.

Company Benefits:

  • Potential for performance-related pay increases.
  • Uniform is provided after successful completion of probationary period
  • Employee Assistance Programme
  • Free carparking
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