Customer Service Apprentice

Published
January 7, 2020
Location
Pride Park, Derby
Category
Job Type

Description

About Employer:

Node4 is an exciting and invigorating workplace environment as we expand into new markets and introduce new solutions into our product range.

With our own UK data centres, national MPLS network and many strong USPs, our portfolio includes Colocation, Cloud, Connectivity and Unified Communication solutions, because of our continued year on year growth we need to expand our Provisioning Team.

Vacancy Description:

Great opportunity to start your career in Customer Service. Upon completion, you may have the prospect of moving forward towards more qualifications. If you have a genuine interest, are driven and committed then this employer is waiting for you to join their team.

Roles and Responsibilities:

  • Validating sales orders for completeness
  • Entering order details on internal systems
  • Entering orders on supplier portals/systems
  • Liaising with customers over the phone to capture information needed to enable placement of orders
  • Updating customers and internal departments on the progress of orders
  • Working closely with customers and suppliers to resolve order queries
  • Updating order intake spreadsheets
  • Producing reports and other Management Information requirements
  • Assisting in order queries

Skills Required:

  • Desire to show initiative
  • Ability to stay calm under pressure
  • Time management
  • Organisational skills
  • Competent with the use of all Microsoft packages
  • Confident and polite telephone manner
  • Confidence with dealing with people on a regular basis
  • Able to get on with tasks without requiring constant supervision

Personal Qualities:

  • Dependant and reliable
  • Self motivation
  • Respectful
  • Team player
  • Value others
  • Level headed
  • Trustworthy and reliable

Desired Qualifications:

GCSE A* to C in English or equivalent desirable

Training and Qualifications delivered:

  • Level 3 Customer Service Apprenticeship
  • Level 1 or 2 Functional Skills English (if required)
  • Level 1 or 2 Functional Skills maths (if required)
  • Level 1 Functional Skills ICT (if required)

Working week and salary:
Working days: Monday to Friday, 9am - 5pm
Working Hours - 37.5
Competitive Salary - TBC

Future Prospects:
The successful candidate may have the opportunity to progress further within the business.

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