CT Skills

Customer Service Advisor

CT Skills

Up to £17,500 per annum

We have an exciting opportunity for a Customer Service Advisor to join CT Skills.

The Role

You will be the first point of contact for our customers and will be required to offer exceptional customer service to all internal and external customers. You will be expected to take ownership of your role and work closely with colleagues to ensure your understanding of the CT Skills offer and services are up to date at all times. This also includes administrative support for the wider team and occasional attendance at external events and other CT Skills sites. You will be continuously striving to build, maintain and improve relationships with both learners and employers, being an ambassador for CT Skills and our offering.

This is a full-time role based at our Head Office.

The Individual

We are looking for a well organised person with excellent interpersonal skills both verbal and written. Experience in working in a customer focused environment with the ability to maintain confidentiality and boundaries when working with young people would be an advantage but training will be given. Be able to manage difficult situations / customers where required. Good knowledge of Microsoft Office programmes, i.e., Outlook, Word & Excel.

You will be willing to work towards Level 3 Customer Service Qualification. You have proven ability to work with and build positive working relationships with people from varied backgrounds.

The Company

CT Skills is an ambitious business, delivering training solutions and workforce consultancy to learners and employers. We are graded Good by OFSTED across all areas of the business and hold Quality 9001 accreditation and Matrix. and IIP Silver. We are a people focused employer and our ‘PRAISE’ values (pride, respect, accountability, integrity, and service excellence) drive all delivery services both to our employers and learners, and to our employees, always embedding professionalism within a culture of continuous improvement.

CT Skills currently has a turnover of £5m with plans for significant growth. We currently have hundreds of apprentices and a number of training centres with the next phase of our exciting growth strategy already under implementation.

In return we offer excellent terms and conditions including:

  • 36 days holiday (inc. bank holidays)
  • Contributory pension scheme
  • Free debt advice/counselling/guidance through our Employee Assistance Programme
  • Life assurance

Should your application be successful; an enhanced disclosure will be requested from the Disclosure and Barring Service (DBS) and any contractual offer will be subject to rigorous vetting procedures.

We will endeavour to provide feedback to all applicants. However, due to the volume of CVs that we receive at present we may not be able to provide individual feedback to all applicants. Please assume that if you do not hear from us within five working days that your application has been unsuccessful. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

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