Website Tuffnell's Parcels Express
Apprenticeship Qualification: Customer Service Level 3
How long does it take? 19 months
Who is it with? Tufnell’s Parcels Express
Where? Unit 1, Meadow Hall Business Park, Carbrook Hall Road, Sheffield, S9 2EQ
Working Hours: Monday to Friday 9 – 5.30pm
Weekly Hours: 40
Annual Wage: £18,532.80
Reporting to: Customer Experience Manager
About The Employer:
Here at Tuffnells we are the number one next-day carrier of irregular-sized parcels and freight, the UK’s leading experts in handling large, heavy and bulky items.
A ‘People First’ business, with an open and inclusive culture, we operate a friendly business, full of passionate, enthusiastic, and dedicated people who are proud to wear the Tuffnells badge.
About the Role:
This is a fantastic opportunity to start your career within business administration. You will be working in a customer centric role based in a busy customer experience team. Completing administrative duties including
- Daily Exception reporting
- Answering and raising internal communications – Alerts
- Releasing, monitoring and creating Fastbaks
- POD enquiries hard copy requests
To learn the whole scope of activities undertaken in a busy Customer Experience department, whilst working towards a NVQ qualification.
And Day to Day?
- Produce accurate and up to date daily exception reports
- Generate ‘Alerts’ internally to assist with queries
- Promote Tuffnells as the customer champion
- Manage and handle customer collection queries
- Provide excellent customer service always putting the customer at the heart of what we do
- Be an ambassador for Tuffnells
About you?
- Confident with a positive attitude to work and learning
- Competent in the use of Microsoft Office
- Good attention to detail
- Desire to learn and progress
- Able to work independently but also in a team
- Good communication skills both over the phone, via email and face to face
Qualifications:
- GCSE – English and Maths (Grade C or above)
And the Long-Term Opportunities?
As with any apprenticeship opportunity – if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.
Benefits:
- 25 days holiday plus bank holidays
- Life Assurance 4 x annual salary
- Pension 4% Employer Contributions
- Monday to Friday hours with some flexibility
- Free Parking on Site
- Access to free Employee Assistance Programme
