Customer Service Administrator Apprentice

  • Apprenticeship
  • Yorkshire
  • Sheffield

Website Tuffnell's Parcels Express

Apprenticeship Qualification: Customer Service Level 3

How long does it take? 19 months

Who is it with? Tufnell’s Parcels Express  

Where? Unit 1, Meadow Hall Business Park, Carbrook Hall Road, Sheffield, S9 2EQ

Working Hours: Monday to Friday 9 – 5.30pm

Weekly Hours: 40

Annual Wage: £18,532.80                                       

Reporting to: Customer Experience Manager

About The Employer:                                  

Here at Tuffnells we are the number one next-day carrier of irregular-sized parcels and freight, the UK’s leading experts in handling large, heavy and bulky items.

A ‘People First’ business, with an open and inclusive culture, we operate a friendly business, full of passionate, enthusiastic, and dedicated people who are proud to wear the Tuffnells badge.

About the Role:

This is a fantastic opportunity to start your career within business administration. You will be working in a customer centric role based in a busy customer experience team. Completing administrative duties including

  • Daily Exception reporting
  • Answering and raising internal communications – Alerts
  • Releasing, monitoring and creating Fastbaks
  • POD enquiries hard copy requests

To learn the whole scope of activities undertaken in a busy Customer Experience department, whilst working towards a NVQ qualification.

And Day to Day?

  • Produce accurate and up to date daily exception reports
  • Generate ‘Alerts’ internally to assist with queries
  • Promote Tuffnells as the customer champion
  • Manage and handle customer collection queries
  • Provide excellent customer service always putting the customer at the heart of what we do
  • Be an ambassador for Tuffnells

About you?

  • Confident with a positive attitude to work and learning
  • Competent in the use of Microsoft Office
  • Good attention to detail
  • Desire to learn and progress
  • Able to work independently but also in a team
  • Good communication skills both over the phone, via email and face to face


  • GCSE – English and Maths (Grade C or above)

And the Long-Term Opportunities?

As with any apprenticeship opportunity – if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.


  • 25 days holiday plus bank holidays
  • Life Assurance 4 x annual salary
  • Pension 4% Employer Contributions
  • Monday to Friday hours with some flexibility
  • Free Parking on Site
  • Access to free Employee Assistance Programme
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