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Business and Sales Support Apprentice

  • Apprenticeship
  • East Midlands
  • DE22 1DZ

Website Brewer Science

Job Title: Business and Sales Support Apprentice

Apprenticeship Qualification: Business Admin Level 3

WHO is it with? Brewer Science Ltd




North Mill, 2nd Floor
Darley Abbey Mills, Darley Abbey
Working Hours: 9am to 5pm with 1 hour unpaid for lunch
Weekly Hours: 35 hours paid
Hourly Rate: £14,000 – £15,000 per annum
Reporting to: Regional Sales Director

About The Employer:

Brewer Science, Certified Employee-Owned and Certified B Corp™,  is a major innovator of high-technology solutions for the semiconductor / microelectronics markets, with its global headquarters located in the US and offices throughout Europe and Asia. In 2022, Brewer Science was awarded a ‘Top Workplaces USA’ recognition.

About the Role:

As a Business and Sales Support Apprentice, you will play an essential part in the success of our operations and the company, by supporting the needs of the team. Specifically, the processing and acknowledgment of customer orders, guaranteeing on-time delivery, and other general business administrative tasks. These are fundamental in providing effective and efficient support and processes to leadership and other employee owners.

You will be instrumental in maintaining quality service and support to our customers and that Brewer Science are their supplier of choice, due to effective processing of orders and quality support.

And Day to Day? …. You will be Responsible for:

Operations, Sales Support, Process & Procedures

  • Take ownership of processing orders, liaise with customers re acknowledgments and shipment details to ensure a timely response and that delivery dates are met.
  • Perform support activities to assist the department as and when they arise.
  • Coordinate and ensure the allocation of materials to support orders and delivery of the required shipping paperwork for dispatch in a timely manner.
  • Perform ad hoc duties and administrative support as and when required to assist the organization.
  • Ensure that any problems are resolved to provide an efficient service to our customers.
  • Guarantee an efficient smooth and timely sales support process by utilizing and becoming fully trained on the required systems, working with our carriers.
  • Respond to and follow up on processing orders for our partners.
  • Support the team with the management, completion and continuous improvement of sales support processes and procedures.
  • Complete the required day to day tasks relating to our customer shipments, specifically ensuring that the Certificate of Analysis (CoA) and other documentation such as the Material Safety Data Sheets (SDS) and invoices are issued, to support with process.
  • Ensure that all sample orders and Customer Sample Requests (CSR) and additional requirements are processed in a timely manner.

Ensure Compliance

  • Provide daily operational support to ensure compliance with goals and mission of the organization.
  • Ensure compliance with established policies and procedures within the organization.

Customer relations & Service Levels

Please note that these duties will be carried out on an ad-hoc basis as and when the senior colleagues in Sales Support team needs support.

  • Respond to and follow up on any partner enquiries appropriately within agreed timeframes, but direct and refer to senior management where necessary.
  • Responsible for the consignment of monthly and weekly invoices and ensure that the consignment shipments are transferred to the relevant warehouse.
  • Work closely with one of our largest customers using their in-house system to manage the stock planning and order process.
  • Support Sales Support colleagues on any quotation queries, as and when required.
  • Support on any credit control tasks, as and when required.
  • As part of the sales support function, create purchase orders and work with customized programs outside of Brewer Science’s internal process, as and when required.

Collaboration, Stakeholder Engagement & Relationship Management

  • Collaborate and work cross functionally with shipping, planning, material handlers, sales support, accounts receivable, account managers, QC/QE in the organization and build and maintain meaningful relationships.
  • Communicate and coordinate with other departments, as required, to complete assigned responsibilities to meet or exceed customer expectations.
  • Initiate relationship development with key employee owners within the organization related to achieving goals and objectives.
  • Cultivate positive relationships with fellow employee owners and senior management.

About what about YOU?… You will need to HAVE:

And BE:

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Number skills
  • Team working
  • Initiative

Minimum Qualifications Required:

  • GCSE – English and Maths (Grade C or above)

And the Long-Term Opportunities?

As with any apprenticeship opportunity – if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.

  • Transition into a full-time position
  • Career Growth & Development opportunities
  • Training & Development
  • Possible travel to Head Office in America

Company Benefits:

  • Competitive Salary
  • Vision Reimbursement
  • Wellness Break
  • Wellness/Technology and Office Furniture Reimbursement
  • Healthcare
  • Pension
  • Flexi working
  • Hybrid working opportunities
  • Equipment provided
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