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Apprentice Receptionist/Administrator

  • Apprenticeship
  • East Midlands
  • Nottingham

Website Bridgeway Practice

Apprenticeship Qualification:     Business Administration Level 3

How long does it take?     16 – 19 months

Who is it with?     Bridgeway Practice 

Where?     1 Bridgeway Centre, Nottingham NG2 2JG

Working Hours:     Hours between 08.00 – 18.30 – rota to be confirmed (Core opening hours)

Weekly Hours:     35

Hourly Rate:     £4.50

Reporting to:     Practice Manager

About The Employer:              

We are a small GP surgery located within the Meadows area of Nottingham City.  We have just over 4800 patient registered with us.  We are located 5 minutes’ walk from Nottingham Train Station and NET tram.

We are all an extremely friendly team, and work very well together.  We see NHS patients, and occasionally private patients.  All staff, including the GP’s and nurses, are very approachable.  We have an excellent, albeit small, administration and reception team, who deal with all our patients very effectively.

We are a forward thinking surgery, who strives to provide an excellent care to our patients, and we are always welcoming new patients to register with us, thus our list size is increasing.

About the Role:

We are looking for someone who will fit in with the existing team, work well together and has a can-do attitude.  You will be trained in both reception duties and administration duties and will rotate between them both.

Both roles require attention to detail and will involve speaking to patients both over the telephone and face to face.

You will learn all about electronic document flows from hospitals and various community services, how to process them and file them into patient records.  You will also be taught how to summarise paper records, produce requested medical reports and action tasks sent by the clinicians.  On top of that you will be fully trained on reception, to deal with patients over the telephone and in person, to order repeat prescriptions, register new patients and book patients into appointments.

An interest in IT and computer work would be an advantage, as the majority of the day will consist of using the computer – email, medical systems, text message services, online training  etc.

The vacancy is very varied and we think valuable to take the skills you will learn into other employments you may apply for in the future.

And Day to Day?

  • Answering the telephone – speaking directly with patients and other professionals
  • Summarising patient paper records
  • Filing documents electronically
  • Ordering prescriptions
  • Booking appointments for patients
  • Scanning documents in to medical records
  • Dealing with patient queries
  • Producing requested medical records

About you?

  • punctual, honest, reliable  and interested in this kind of work.
  • common sense, and is not afraid to ask for help
  • enjoys interacting with people
  • has the ability to think outside the box –
  • want to learn about primary care within the NHS

You’ll need to have/be:

  • Flexible
  • Willing to learn
  • Able to write/type various documents (after training)
  • Hard working
  • Pleasant, happy and sociable
  • Good English & maths


  • GCSE – English and Maths (Grade D or above)

And the Long-Term Opportunities?

As with any apprenticeship opportunity – if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.


  • Possibility of full employment at the end of your apprenticeship with the surgery.
  • Transferrable skills gained to move on within a medical setting.
  • Further training available & progression within the surgery (if available).
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