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Apprentice Medical Receptionist

  • Apprenticeship
  • East Midlands
  • Derby

Website Peartree Medical Centre

NHS - Healthcentre

Role Title:                                           Apprentice Medical Receptionist

Apprenticeship Qualification:    Level 3 Business Administrator OR Level 3 Customer Service

Apprenticeship Duration:                Up to 19 months

Working Hours:                              30 hours a week (Monday – Friday, working flexibly between 8am – 6.30pm)

With?                                                                            Peartree Medical Centre

Where?                                             159 Pear Tree Rd, South Normanton, Derby, DE23 8NQ

About the Employer: –                        Peartree Medical Practice

In partnership with its patients, Peartree Medical Practice aims to provide high quality flexible patient care sensitive to the individual needs of all patients.

Peartree Medical  Practice’s core values are to: Recruit, support, train & empower caring staff to deliver a high-quality service. To provide clear clinical and non-clinical leadership so that staff has a consistent understanding of what is expected. To be proud of what we do and how we can positively impact on some of the most disadvantaged & vulnerable in our society.


You will  be responsible for providing an efficient, confidential and welcoming reception service to all

patients and visitors to the Practice. You will provide administrative support for all clinicians and the Business/Practice Manager and use Practice computer systems effectively and efficiently to record and maintain all confidential data.


DAY to DAY, you’ll be responsible for:

  • Receiving patients with appointments, sending them through to the doctor or nurse at the appropriate times
  • Explaining practice arrangements/requirements to patients wishing to register, making sure these are completed
  • Advising patients of charges for non – NHS services, accept payment and issue receipts
  • Responding to all queries and requests for assistance from patients and all other visitors to the practice
  • Passing any query that cannot be dealt with to the appropriate member of staff
  • Making sure Consulting Rooms are prepared correctly before each surgery starts and that they are checked at the end of surgery, notes are collected and sorted for filing and prescriptions are locked up
  • Making sure Reception and waiting areas are kept neat and tidy
  • Supporting the Reception team to ensure that all notice boards are up to date
  • Ensuring that all leaflet racks are fully stocked
  • Making appointments for patients in person and over the telephone in accordance with practice procedures
  • Making sure that letters, reports and results are dealt with in accordance with practice procedures
  • Filing paper records in strict alphabetical order
  • Recording any changes in patient details on the patients’ records and on the computer
  • Assisting with the production of private letters, insurance reports and photocopy notes
  • Sorting out the post, and carry out other admin duties e.g. filing, copying, telephoning, tasks, faxing etc as directed by the Senior Receptionist, Practice Manager or other senior staff

Benefits Offered:

  • Allocated time to work on Apprenticeship programme
  • Internal mentoring and training offered


  • Good keyboard skills
  • Good communication skills
  • Good organisational skills
  • Problem solving skills
  • Time management
  • Competent with using Microsoft packages
  • Ideally A* – C in Maths and English

and be:

  • Dependant and reliable
  • Self motivation
  • Respectful
  • Team player
  • Value others
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