Apprentice Business Assistant

Website Need More Time

Telephony Services

Job Title:                                              Apprentice Business Assistant

Apprenticeship Qualification:    Business Administration Level 3

How long does it take?                  19 months

Who is it with?                                                 Need More Time https://www.needmoretime.co.uk/index.html                            

Where?                                                                     Need More Time

Amphenol Business Complex, Thanet Way, Whitstable, Kent CT5 3SB

Working Hours:                          Monday to Friday 8am to 6pm (Based on an eight-hour variable Shift Pattern)

Weekly Hours:                              40 hours per week

Salary Rate:                        £17136.00 – £18597.00

Reporting to:                                     Relevant Department Head or Assigned Team Lead                                       

About The Employer:    

Need More Time is a leading UK Virtual PA and Telephone Answering Service provider. Delivering outsourced Call Handling and Administrative support services to a broad range of small businesses. Established in 2002 we have built a strong reputation for delivering flexible bespoke administration support services. Our tailored service allows our customers to benefit from a flexible staffing model either as a first-line or total solution, saving our customers the need to employ their own in house staff or as a backup to staff already employed in house. We can work remotely from our offices in Whitstable Kent whilst fulfilling similar duties to that of in house staff. This model can quickly expand and contract to assist with sudden increases in workload (calls or admin) without the challenges or risks normally associated with staff based tasks. Equally, sickness and holiday cover is no longer costly or challenging to manage.  We currently work in several sectors ranging from Courier services to Private Medical (within several fields of medical care from Dermatology to Neurology).

About the Role:

You will join one of our established Teams either working to support our Business or Medical clients. The role offers vast amounts of variety as you will be working to support 10+ different businesses or private medical practices within a range of industries of specialist medical fields. Whilst working as a team is at the core of our business you will equally have responsibility for you own work assigned. Each day is different due to the nature of our business and can be exceptionally fast paced. You must love multi-tasking as there are several Customer relationship management systems or patient practice management systems being used alongside our own. As a result, you will need to be able embrace a dynamic approach to an adapting workflow. At the base of the role is communication either by phone or email including instant chat you will need to be able to articulate yourself both verbally and written communication and equally be able to adapt to different personalities from all walks of life. For those looking to work in a fun environment with a good social element whilst enjoying an accelerated learning pattern this role could be for you.

And Day to Day?

  • Phone answering (handling a range of enquiries)
  • Email communication
  • CRM or PPM Systems
  • Problem Solving
  • Multi- Tasking
  • Variety

You’ll need to have/be:

  • You will need to be passionate about administration.
  • Love talking.
  • Be able to follow process but equally open to think on your feet logically.
  • Love Multitasking
  • Engage with Variety
  • Self-motivated as you will be given responsibility to make choices


  • Preferably 5 GCSE grade C or above inc English and Maths.

And the Long-Term Opportunities?

As with any apprenticeship opportunity – if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.


  • Progression opportunities.
  • Opportunity to build a broad skill range within multiple fields of medical or Business.
  • Transferable skills.
  • Performance related bonus.
  • Fun and social workplace.


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