Customer Service


Secure your guaranteed job interview by completing a Sector-Based Work Academy programme.

Fully funded by the UK Government, our pre-employment training courses are built with the purpose to ensure you gain a new skillset and qualification to begin or expand your career journey.


Work for the heartbeat of the Force as an all important Police Emergency Call Handler or Front Counter Enquiry Officer.

As a Police Emergency Call Handler you will be answering emergency and non emergency calls from the public and other agencies, ensuring that calls are dealt with appropriately and comply with policies and procedures.
You must be able to work a rotating shift pattern and unsociable hours over a 24/7, 365 day period, for which you will be paid a shift and weekend working allowance.
With a salary between £21,135 to £23,406 (pro rata if part time), plus an additional 34% shift and weekend working allowance per annum, this is a brilliant opportunity to work in an environment where every day is different.

If you don’t believe that’s the role for you, how about a Front Counter role?

To act as first point of contact for all visitors and callers to the Police both face to face and by telephone, providing a quality service and positive image for Nottinghamshire Police. You will also report incidents and manage all Front Counter Duties. You can expect a salary between £19,860 – £20,706 and an additional 10% shift and weekend working allowance on completion of training.
CT Skills will offer Mock Interviews and Testing during January with Notts Police Team prior to any testing helping you get your font in the door.
This programme is suitable for anyone that is interested in securing a role in the police force. We particularly welcome applicants from minority ethnic background including our eastern European and Chinese communities, and people from the lesbian, gay, bisexual and trans+ communities as we are currently under represented within Nottinghamshire Police. Do you think you have what it takes to support the local community, if yes then please register your interest for our information day.



Level 1 Customer Service
Level 1 Employability qualification
Full salary: Police Emergency Call Handler £21,135 – £23,406
Front Counter Enquiry Officer: £19,860 – £20,706
Industry specific interview preparation
Start your career with the Police



Level 1 Customer Service



Aged 19 before the 31st August 2021.
Unemployed or claiming out of work benefits, or employed and earning under £17374.50 per year.
A British or EU citizen and lived in the EU for more than three years.
Working to at least Level 1 in Literacy.


Mon 11 2021


All Day

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