Customer Service

PICK & MIX YOUR OWN ONLINE CUSTOMER SERVICE COURSE

Fully funded by the UK Government, our pre-employment training courses are built with the purpose to ensure you gain a new skillset and qualification to begin or expand your career journey.

You never get a second chance to make a first impression! Employers value excellent customer service skills above most other attributes when looking for a new employee.
Understanding the essentials of supporting customers will give you an advantage in almost every job there is.
This course is an ideal solution for those looking to start a career with new employability skills or access Further Education.

WHAT’S INCLUDED?
This course is designed and delivered by industry experts to provide you with the practical
and technical skills that employers seek. The key topics that are covered include:
Building a relationship with Customers
Placing procedures in Customer Service
Working in Customer Service
Communicating effectively with Customers
Skills required to work in Customer Service

At the end of the training course you will receive the following qualifications:
Level 1 Certificate in Introduction to Customer Service
Level 1 in Personal Development for Employability
1 CPD certificate in your choice of the following:
Food Hygiene, Manual Handling, Health & Safety in the Workplace, COVID 19 Essential, Workplace First Aid, Paediatric First Aid, COSHH, Pest Control or Environmental Awareness.

HOW WILL I LEARN?
Your training will be delivered in an adult education setting using our virtual learning
environment with daily lessons across Microsoft Teams

AM I ELIGIBLE?
Training is fully funded if you are:
· Aged 16-19 and not in education or employment OR
· Aged 19 and unemployed or earning less than £17,374.50/year.

The Book Now ticket sales has ended!

Date

Mon 01 2022
Expired!

Time

All Day
Category

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