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Principles of Customer Service

Our Customer Service free online course will support you to provide exceptional customer service which is paramount to the success of any business. If you work in customer service, this Level 2 customer service course can improve your skills and ensure that every customer has a positive experience. This course will equip you with the knowledge to meet customers' needs and offer outstanding service, while also teaching you how to leverage feedback to enhance your performance. You will also gain valuable insights into effectively marketing products and services.

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Are You Eligible?

To ensure you are eligible for this online course, check if you align with our check list below:

Aged 19+ at the beginning of the academic year

Lived in the EU for 3 years

Available fully funded

Course Benefits

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  • Achieve a nationally recognised Level 2 qualification
  • Evidence of your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college

What Will You Learn

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  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience
  • Learn from feedback and promote products and services

Full Course Title

NCFE CACHE Level 2 Certificate in Principles of Customer Service

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We hope you have found everything you are looking for! Unsure if the course is the right choice for you? Check out our other free online courses here. You can also keep up to date with our latest news and offers by following us on LinkedIn, Instagram, Facebook, and Twitter.