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Secure your guaranteed job interview by completing a Sector-Based Work Academy programme.

Fully funded by the UK Government, our pre-employment training courses are built with the purpose to ensure you gain a new skillset and qualification to begin or expand your career journey.


Due to expansion over the past 12 months we are looking for a Customer Service Agent to join our thriving and vibrant Customer Experience Department in our head office in Derby.

We are a law firm who specialise in Wills, Trust and Estates. We pride ourselves on being different. Our key aim is making a positive difference to peoples’ lives and honouring their last wishes in a friendly, professional and empathetic way – Keeping Families Together.

Your roles and responsibilities could include maintaining reception area specifically and office area generally – keeping areas clean, tidy and presentable at all times. Responding to inbound calls from our clients in a timely and friendly manner. Assist in ensuring our client management system is maintained with accurate and up to date information.

We are looking for people with excellent communication skills, with the ability to listen, understand and advise to meet the client’s needs. Keen attention to detail. The ability to work well as part of a wider team network as well as being able to work on your own initiative. Passion about supporting those in need and providing outstanding customer service.

Get in touch now to find out more information and book your guaranteed interview.



Guaranteed job interview with employer
Industry specific interview preparation
Level 1 customer service qualification
Base salary plus uncapped commission for Customer Experience Executive
Range of working hours available



Aged 16 before the 31st August 2021.
Unemployed or claiming out of work benefits, or employed and earning under £17374.50 per year.
A British or EU citizen and lived in the EU for more than three years.
Working to at least Level 1 in Literacy.



Level 1 Customer Service Certificate

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Mon 11 2021


All Day

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