CUSTOMER ASSISTANT WITH M&S – DERBY
Secure your guaranteed job interview by completing a Sector-Based Work Academy programme.
Fully funded by the UK Government, our pre-employment training courses are built with the purpose to ensure you gain a new skillset and qualification to begin or expand your career journey.
M&S are looking for individuals who can deliver a great shopping experience for their customers, putting customers before tasks every time.
Individuals who can champion new ways of working within stores through an open mindset and positive attitude and complete tasks and processes that deliver ‘best in town’ standards. You will also serve and sell across all channels brilliantly well and be the voice of our customer to help us continually improve.
At M&S you will be expected to serve our customers efficiently and brilliantly well – on the shop floor and at service points whilst delivering our ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy. Your key accountabilities include utilising all digital tools and communication channels to do the job, sharing customer and colleague feedback to help us do things better and sharing knowledge and experience with colleagues to support others in building skills and confidence.
Individuals will own their own learning & development and proactively access digital learning solutions and know the daily sales targets, priorities, promotions & selling opportunities. Individuals must have great product knowledge to sell and recommend our products and services and proactively engage with customers to understand their needs and make recommendations.
Level 1 Employability into Retail qualification
Level 1 Manual handling qualification
Industry specific interview preparation
Guaranteed interview with M&S
Fully funded online training
£9.90 per hour
Work with one of the UKs biggest retailers
The delivery of this programme is remote with live virtual daily teaching from your assigned Tutor. Training includes:
Level 1 Employability into Retail
Level 1 Manual Handling
To be eligible learners should be:
Aged 16 before the 31st August 2021.
Unemployed or claiming out of work benefits, or
employed and earning under £17374.50 per year.
A British or EU citizen and lived in the EU for more than three years.
Working to at least Level 1 in Literacy.