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Fully funded by the UK Government, our pre-employment training courses are built with the purpose to ensure you gain a new skillset and qualification to begin or expand your career journey.

The Civil Service employ over 445,000 people across some of the most respected departments and agencies in the world. This is a generic Civil Service Programme which will be specifically designed to help apply for any number of roles in each of the departments. There are a number of different departments in the Midlands such as Land Registry, HMRC, Department for Education, Her Majesty’s Courts and more. As an employee of the Civil Service you will be required to:

Communicate with a diverse range of people

Use digital services confidently and coach others to use digital search tools

Understand, interpret and adapt complex information to suit customer needs

Handle sensitive, challenging and emotional situations, face to face or over the phone

Use judgment and take a considered approach to decision making.

To prepare you for interview and employment, you will complete a bespoke 11 day online Customer Service training programme with CT Skills.



To be eligible learners should be:

Aged 19 before the 31st August 2021

Unemployed or claiming out of work
benefits. Or employed and earning under £17,374.50 per year

A British or EU citizen and lived in the EU for more than three years,

Working to at least Level 1 in Literacy (assessed on information day).



The delivery of this programme is remote with live virtual daily
teaching from your assigned Tutor. Training includes:

Level 1 Customer Service Certificate

Level 1 Employability



Fully-Funded online Customer Service course

Series of competency workshops

11 day fully-funded online training

Insight into the 3 stage recruitment process

Overview into the Civil Service and DWP


Thu 10 2021


All Day

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