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DWP Career Preparation Leicester

September 7

Free

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Core qualification: Certificate in Customer Service

Length of study: 10 days

Teaching method: Online Virtual Learning at home and Classroom Based learning with tutor support

Cost: Government funded (see eligibility below)

The Job Role:

Civil Service are recruiting for a large amount of Civil Service vacancies and DWP Administrative and Executive Officers Job Roles.

The roles include responsibilities such as:
-Communicating with a diverse range of people
-Using digital services confidently and coaching others to use digital search tools
– Understand interpret and adapt complex information to suit customer needs.
– Handle sensitive challenging and emotional situations, face to face or over the phone.
– Use judgment and take a considered approach to decision making.

This short-course with CT Skills is designed specifically for those requiring access to fast, sustainable employment opportunities with the skills needed to succeed at interview. 

There are a 6 technical skills that are covered in the course and on average will increase an adult’s chance at succeeding in the Customer Service industry compared to someone without these skills:

• Creating a good impression to customers
• Legislation, regulation and organisational procedures for working in customer service
• Working in customer service
• Positive communication with customers

• How to contribute to effective customer service
• Working in a customer-friendly way

 

Getting started:

We don’t believe your career should have to wait so neither do our courses.

  1. Book your place online or by phone on 0115 959 9544
  2. Attend the Enrolment Session to process your application
  3. Start the course within one week (delay may vary).

Who is it available to?

To complete this programme fully-funded you need to be:
  •  Aged 19+
  •  Not in employment or education OR
  •  Employed earning less than £16,009.50/year

Details

Date:
September 7
Cost:
Free
Event Category:

Venue

CTS Leicester
CT Skills, Voluntary Action Building, 9 Newarke St
Leicester, LE1 5SN United Kingdom
+ Google Map
Phone:
01159599544

Other

Course Length
10 Days
Core Qualification
 Certificate in Customer Service