Customer Service L2 Apprenticeship

Download Apprenticeship Info

DURATION:
12 months
ID:
CS-L2-A
CREDIT:
Level 2

INSTRUCTORS:

Michelle Noton
Business Skills Trainer/Assessor
Richard Morley
Business Skills Trainer/Assessor
Ellen Christmas
Business Skills Trainer/Assessor
Deanne Swarbrook
Business Skills Trainer/Assessor
Sadie Wilde
Business Skills Trainer/Assessor
Simon Newton
Business Skills Trainer/Assessor
Craig Bennett
Business Skills Trainer/Assessor
Louise Attwood
Business Skills & Housing Trainer/Assessor

CUSTOMER SERVICE APPRENTICESHIP LEVEL 2

 

You never get a second chance to make a first impression.

Our training for Customer Service Apprentices includes the essential skills to build bright collaborative teams that all have the same enthusiasm for your business as you do.

With more than two decades of experience as a training provider we can support you to invest in new talent and mould them into the culture and ethos your organisation. We can also develop existing staff to reach their potential and increase their own capacity and performance.

These apprenticeships are suitable for a variety of roles including:

Customer Service Advisor
Retail and Hospitality roles
Customer Support Officer
Customer Relationship Manager
Team Leader
Sales Assistant
Contact Centre staff

**New Apprenticeship Standards include an independent End Point Assessment (EPA) that all apprentices must pass to complete their apprenticeship and confirm competence in their role. The EPA is an assessment of all the knowledge, skills and behaviours that have been learnt throughout the apprenticeship. The employer agrees with the tutor when the apprentice has completed all the required elements of the Standard (the Gateway criteria) and then the EPA is completed. The EPA organisation is independent and the apprenticeship certificate will only be awarded after the EPA is passed.

Unsure if this is the right course for you? Call one of our friendly advisors for advice and guidance

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