Case Study: Gaining a qualification with CT Skills grew my confidence back


CT Skills offer Sector Based Work Academies (SBWA) at their centres’ across the Midlands which are uniquely designed to help individuals who are ready for work and looking to secure employment in a specific sector. The SBWA provides a short pre-employment training course to residents followed by a guaranteed interview with a local employer.

Amongst those residents keen to secure a place on a SBWA with CT Skills was Catherine Macgillivray, 42, who had worked her whole life in a variety of office roles until she had been made redundant in December 2018.

Catherine was regularly searching for opportunities online when she came across the Customer Service course on Indeed with CT Skills Nottingham.

She explains;

“I had always worked full time until Christmas, so by February I was getting very lonely as I was staying in the house all day.  I was thrilled when I received a call from CT Skills to say I had a place on their upcoming course and I would be able to start that following week. One of the best things about CT Skills for me was having a reason to get up in the morning.”

Even though Catherine had previously worked in Customer Service, she had never completed any form of training and after her time out of work she began to lose her confidence. However after beginning the course this slowly began to fade away.

Catherine continues;

“My self-worth while being unemployed was diminished, I felt completely disconnected from the world. I loved the routine of the course and my tutor Jay was extremely friendly and taught us well! Altogether, it helped with meeting new people and working within groups.  We practised mock interviews and I learnt the right terminology that I should be using in any interviews in the future.”

After completing the course, Catherine had the confidence and achievements behind her to secure more than one interview with leading employers all seeking a qualified Administrator for their business.  Eventually, Catherine secured a permanent role with Nottingham College as a Senior Specialist Services Administrator. 

She concludes;

“I couldn’t believe it when I was offered the job at Nottingham College! The course at CT Skills certainly helped me to get the role and I would recommend them to anyone. Training is always useful and gaining the certificates built my confidence back up.”

For more information about Sector Based Work Academies with CT Skills visit: or call the team on 0115 9599 544