Customer Service Administrator Apprentice with Verder

WHAT Qualification will I GAIN?               Business Admin Level 3

How LONG will it TAKE me?                       18 months

WHAT will I LEARN about?

HOW does the Apprenticeship work?

·         1-2-1 meeting once a month with your Tutor (2-3 hours) via Teams (you’ll learn part of 1 module)

·         You will not attend college for one day a week!

·         6 hours of your working week will be spent on apprenticeship work, this includes:

o   (assignments, independent study, training & development activities)

·         These hours will be agreed with your manager, either split across the throughout the week, or on a set day

·         After 6 months, you’ll start preparing for your End Point Assessment (EPA) doing mocks of:

o   multiple choice tests, presentations of your work and Q&A’s

·         With CT Skills, you’ll get lots of 1-2-1 support from application until the completion of your apprenticeship!

So, WHO are Verder?

Verder Liquids manufactures pumps, mixers, and systems. These pumps are distributed through 27 Verder offices, completed with a worldwide network of local distributors. Verder Liquids is offering a local presence, local service, and fast delivery times.

As a manufacturer, Verder Liquids is able to maintain the highest standards over the design, build and testing procedures, which reduces risk and costs to the customer. We are also able to translate requirements from the market into new products.

Our staff are skilled to not only know everything about pumps themselves, but also how they meet your specific needs. Verder listens to its customers and is experienced in finding pump solutions for every business need!

Some key figures:

•                     600 Employees.

•                     We are and have always been family owned.

•                     Our pumps are sold in over 50 countries.

•                     11 Verder house brands.

•                     Verder affiliated offices in 27 countries.

For more information, visit www.verderliquids.com

WHAT’S in it for ME?

This is a genuine opportunity for you to shape your own future; your line manager started their career as a business admin apprentice just a couple of years ago! Plus, you’re joining an incredibly supportive team, who will do everything they can to help you succeed. And you get to work from home 1 day a week!

DAY to DAY, you will….

Working within the Sales Team, your core function will be to:

•         Provide administrative support to Sales Office Manager, customer services, internal and external sales team.

•         Communicate effectively with team members, clients, and other stakeholders, both verbally and in writing.

•         Update reports including, but not limited to order bank, ready for Sales Office Manager review with MD.

•         Participate in the Verder University (online) and Health and Safety training courses.

•         Ensure Apprentice programme is up to date and report findings to Sales Office Manager.

•         Collaborate with colleagues and other stakeholders to achieve team KPI’s as determined by MD.

•         Adhere to company policies and procedures including health, safety, and security protocols.

Day to Day, you will be responsible for:

·         Managing customer complaints; handling and responding to emails, logging, and referring to team members as required.

·         Taking details of technical queries via email and phone.

·         Sending Proof of Delivery to Customers.

·         Chasing quotes (under £10k).

·         Updating the ‘Goods Backlog’ and ‘Quality Log’ systems, generating daily reports.

·         Managing Returns – assessing whether under warranty or not, and therefore allocating delivery costs as appropriate.

WHAT Skills do I NEED?

Apprenticeships are very demanding; you’re working towards a qualification whilst working full time! You’ll need to be committed and motivated as there is lots of self-guided work involved. PLUS, you need GOOD …..

·         Communication

·         IT

·         Logical

·         Attention to detail           

·         Team working   

·         Organisation

·         Customer care  

·         Initiative              

·         Problem Solving

·         Administrative

·         Numeracy